Similar Service Quality Models Sample Clauses

Similar Service Quality Models. Multiple Service Quality Models can be found in literature. Delivering superior service quality is a key determinant to beat competitors in today’s economy. As mentioned before, services have three features that distinct them from products: intangibility, heterogeneity and inseparability of production and consumption. This makes it impossible to measure service quality by using objective measures such as number of defects and durability as used in product quality measurements. An appropriate approach for assessing service quality was needed. This led to the development of several service quality models over the course of time with different dimensions than the previous used product quality models. Customers do not expect the same from all types of services, their expectations and perceptions differ when comparing different types of services. This led to the development of specific service quality models, specialized on one type of service (e.g. e-SERVQUAL, which focuses solely on websites). These models all have in common that they summarize the most important dimensions the service in question should distinguish in order to be a good fit for the (average) customer. Some of the most relevant models and their proposed dimensions are summarized in the following table (table 1) and explained more elaborately in the following sections. Table 1: Similar Service Quality Models REFERENCE AUTHORS TYPE OF SERVICE USED QUALITY DIMENSIONS COMMENTS SERVQUAL: A MULTIPLE ITEM SCALE FOR MEASURING COSTUMER PERCEPTIONS OF USER QUALITY (1988) Xxxxxxxxxxx , A.; Xxxxxxxx, Xxxxxxx X.; Xxxxx, Xxxxxxx X. Xxxxx Services in general Reliability, Assurance, Tangibles, Empathy and Responsiveness (RATER) Source of most Service Quality models SERVICE QUALITY DELIVERY THROUGH WEB SITES: A CRITICAL REVIEW OF EXTANT KNOWLEDGE (2002) Xxxxxxxx, Xxxxxxx X.; Xxxxxxxxxxx , A.; Xxxxxx Xxxxxxxx Websites Core: Efficiency, Fulfillment, Reliability, Security/Privacy. Recovery: Responsiveness, Compensation, Contact Starts from SERVQUAL and is optimized to use on websites. Core = always present, Recovery = only when customer has questions/problems .
Sample 1
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Related to Similar Service Quality Models

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.

  • Use; Quality Control a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos.

  • Data Quality 4.1 Each party ensures that the shared Personal Data is accurate.

  • Image Quality You are responsible for the image quality of any Image that you transmit. If an Image that we receive from you or for deposit to your Account is not of sufficient quality to satisfy our image quality standards as we may establish them from time to time, we may reject the Image without prior notice to you. Each Image must include the front and back of the Item and the following information must be clearly readable: amount, payee name, drawer signature, date, check number, account number, routing and transit number, MICR (Magnetic Ink Character Recognition) line, and any endorsement or other information written on the check.

  • Quality Assurance Program An employee shall be entitled to leave of absence without loss of earnings from her or his regularly scheduled working hours for the purpose of writing examinations required by the College of Nurses of Ontario arising out of the Quality Assurance Program.

  • Product Safety Seller must maintain the state of the product so that it is able to perform to its designed or intended purpose without causing unacceptable risk of harm to a person or damage to property.

  • COUNTY’S QUALITY ASSURANCE PLAN The County or its agent will evaluate the Contractor’s performance under this Contract on not less than an annual basis. Such evaluation will include assessing the Contractor’s compliance with all Contract terms and conditions and performance standards. Contractor deficiencies which the County determines are severe or continuing and that may place performance of the Contract in jeopardy if not corrected will be reported to the Board of Supervisors. The report will include improvement/corrective action measures taken by the County and the Contractor. If improvement does not occur consistent with the corrective action measures, the County may terminate this Contract or impose other penalties as specified in this Contract.

  • Drug and Alcohol Testing – Safety-Sensitive Functions A. Employees required to have a Commercial Driver’s License (CDL) are subject to pre-employment, post-accident, random and reasonable suspicion testing in accordance with the U.S. Department of Transportation rules, Coast Guard Regulations (46 CFR Part 16) or the Federal Omnibus Transportation Employee Testing Act of 1991. The testing will be conducted in accordance with current Employer policy.

  • Quality Control Program The Contractor shall describe the Quality Control Program in a written document which shall be reviewed by the Engineer prior to the start of any production, construction, or off-site fabrication. The written Quality Control Program shall be submitted to the Engineer for review at least ten (10) calendar days before the start of construction. The Quality Control Program shall be organized to address, as a minimum, the following items:

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