Software problem resolution. If you report to Causasoft or its Reseller that the Software does not function according to the user-level documentation ("Software Problem") and otherwise comply with the section "Your responsibilities" below, Causasoft will investigate the Software Problem. Causasoft will work to correct the Software Problem that can be verified based on the information provided by you utilizing a system that meets the system requirements for the Software. If the investigation confirms the existence of a Software Problem, Causasoft will use reasonable efforts to correct the Software Problem which may include implementing a temporary work-around. If Causasoft, in good faith, determines that the Software Problem results from an error in the applicable user-level documentation, Causasoft may correct the Software Problem by correcting that documentation. Reporting a Software Problem does not count against your five included support cases if the investigation confirms the existence of a Software Problem.
Appears in 7 contracts
Samples: Exhibitmanager End User License Agreement, Exhibitmanager End User License Agreement, Exhibitmanager End User License Agreement
