Common use of Solution Validation Clause in Contracts

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪ Validate that the solution performs as indicated in the solution validation plan. ▪ Ensure the Jackson County organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County updates report with testing results Work package assumptions: ▪ Designated testing environment has been established. ▪ Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx and the Jackson County will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County has considered its ability to successfully Go-Live. Issues and concerns will be discussed, and mitigation options documented. Xxxxx and the Jackson County will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪ Action plan for go-live established. ▪ Assess go-live readiness. ▪ Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I C C I I I I I Develop Go-Live checklist A R C C C C I C C Final system infrastructure review (where applicable) A R C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the Jackson County Work package assumptions: ▪ None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the Trainer: Xxxxx provides one occurrence of each scheduled training or implementation topic. Jackson County users who attended the Xxxxx xxxxxxxx may train additional users. Additional Xxxxx led sessions may be contracted at the applicable rates for training. Xxxxx will provide standard application documentation for the general use of the software. It is not Xxxxx’x responsibility to develop Jackson County specific business process documentation. Jackson County-led training labs using Jackson County specific business process documentation if created by the Jackson County can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪ End users are trained on how to use the software prior to go-live. ▪ The Jackson County is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson County-led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County signoff that training was delivered Work package assumptions: ▪ The Jackson County project team will work with Xxxxx to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪ Xxxxx will work with the Jackson County as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County departments. ▪ The Jackson County will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Xxxxx). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x receipt of the stage acceptance. Production Readiness stage deliverables: ▪ Solution Validation Report. ▪ Update go-live action plan and/or checklist. ▪ End user training. Production Readiness stage acceptance criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live planning session conducted.

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County Village verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪  Validate that the solution performs as indicated in the solution validation plan. ▪  Ensure the Jackson County Village organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County Tyler Village RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County Village updates report with testing results Work package assumptions: ▪  Designated testing environment has been established. ▪  Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx and the Jackson County Village will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County Village has considered its ability to successfully Go-Live. Issues and concerns will be discussed, and mitigation options documented. Xxxxx and the Jackson County Village will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪  Action plan for go-live established. ▪  Assess go-live readiness. ▪  Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County Tyler Village RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I C C I I I I I Develop Go-Live checklist A R C C C C I C C Final system infrastructure review (where applicable) A R C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the Jackson County Village Work package assumptions: ▪  None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the Trainer: Xxxxx provides one occurrence of each scheduled training or implementation topic. Jackson County Village users who attended the Xxxxx xxxxxxxx may train additional users. Additional Xxxxx led sessions may be contracted at the applicable rates for training. Xxxxx will provide standard application documentation for the general use of the software. It is not Xxxxx’x responsibility to develop Jackson County Village specific business process documentation. Jackson CountyVillage-led training labs using Jackson County Village specific business process documentation if created by the Jackson County Village can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪  End users are trained on how to use the software prior to go-live. ▪  The Jackson County Village is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County Tyler Village RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson CountyVillage-led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County Village signoff that training was delivered Work package assumptions: ▪  The Jackson County Village project team will work with Xxxxx to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪  Xxxxx will work with the Jackson County Village as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County Village departments. ▪  The Jackson County Village will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Xxxxx). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x receipt of the stage acceptance. Production Readiness stage deliverables: ▪  Solution Validation Report. ▪  Update go-live action plan and/or checklist. ▪  End user training. Production Readiness stage acceptance criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live planning session conducted.

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County City of Camas verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪ Validate that the solution performs as indicated in the solution validation plan. Department Heads ▪ Ensure the Jackson County City of Camas organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County City of Camas updates report with testing results Work package assumptions: ▪ Designated testing environment has been established. ▪ Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx Tyler and the Jackson County City of Camas will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County client has considered its ability to successfully Go-Live. Issues and concerns will be discussed, discussed and mitigation options documented. Xxxxx and the Jackson County City of Camas will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪ Action plan for go-live established. ▪ Assess go-live readiness. Department Heads ▪ Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I I C C I I I I I Develop Go-Live checklist A R C C I C C I C C Final system infrastructure review (where applicable) A R I C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the Jackson County City of Camas Work package assumptions: ▪ None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the Trainer: Xxxxx provides one occurrence of each scheduled training or implementation topic. Jackson County City of Camas users who attended the Xxxxx xxxxxxxx may train additional users. Additional Xxxxx led sessions may be contracted at the applicable rates for training. Xxxxx will provide standard customized application documentation for the general use of the software. It is not Xxxxx’x responsibility to develop Jackson County specific business process documentation. Jackson CountyClient-led training labs using Jackson County client specific business process documentation if created by the Jackson County can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪ End users are trained on how to use the software prior to go-live. Department Heads ▪ The Jackson County City of Camas is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson County-led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County signoff that training was delivered Work package assumptions: ▪ The Jackson County project team will work with Xxxxx to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪ Xxxxx will work with the Jackson County as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County departments. ▪ The Jackson County will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Xxxxx). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x receipt of the stage acceptance. Production Readiness stage deliverables: ▪ Solution Validation Report. ▪ Update go-live action plan and/or checklist. ▪ End user training. Production Readiness stage acceptance criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live planning session conducted.

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County Xxxxxx Co verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪ Validate that the solution performs as indicated in the solution validation plan. ▪ Ensure the Jackson County Xxxxxx Co organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County Xxxxxx Co updates report with testing results Work package assumptions: ▪ Designated testing environment has been established. ▪ Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx and the Jackson County Xxxxxx Co will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County Xxxxxx Co has considered its ability to successfully Go-Go- Live. Issues and concerns will be discussed, and mitigation options documented. Xxxxx and the Jackson County Xxxxxx Co will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪ Action plan for go-live established. ▪ Assess go-live readiness. ▪ Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I C C I I I I I Develop Go-Live checklist A R C C C C I C C Final system infrastructure review (where applicable) A R C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Exhibit E Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the Jackson County Xxxxxx Co Work package assumptions: ▪ None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the TrainerXxxxx Xxx: Xxxxx provides one occurrence training for all applicable users. One or multiple occurrences of each scheduled training or implementation topic. Jackson County users who attended the Xxxxx xxxxxxxx may train additional users. Additional Xxxxx led sessions may topic will be contracted at the applicable rates for trainingcovered. Xxxxx will provide standard application documentation for the general use of the software. It is not Xxxxx’x responsibility to develop Jackson County Xxxxxx Co specific business process documentation. Jackson CountyXxxxxx Co-led training labs using Jackson County Xxxxxx Co specific business process documentation if created by the Jackson County Xxxxxx Co can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪ End users are trained on how to use the software prior to go-live. ▪ The Jackson County Xxxxxx Co is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County Xxxxxx Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson CountyXxxxxx Co-led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County Xxxxxx Co signoff that training was delivered Work package assumptions: ▪ The Jackson County Xxxxxx Co project team will work with Xxxxx to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪ Xxxxx will work with the Jackson County Xxxxxx Co as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County Xxxxxx Co departments. ▪ The Jackson County Xxxxxx Co will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Xxxxx). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x receipt of the stage acceptance. Production Readiness stage deliverables: ▪ Solution Validation Report. ▪ Update go-live action plan and/or checklist. ▪ End user training. Production Readiness stage acceptance criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live planning session conducted.

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County Town verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪ Validate that the solution performs as indicated in the solution validation plan. ▪ Ensure the Jackson County Town organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County Town updates report with testing results Work package assumptions: ▪ Designated testing environment has been established. ▪ Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx Tyler and the Jackson County Town will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County client has considered its ability to successfully Go-Live. Issues and concerns will be discussed, discussed and mitigation options documented. Xxxxx Tyler and the Jackson County Town will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪ Action plan for go-live established. ▪ Assess go-live readiness. ▪ Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County STAGE 4 Exhibit E Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I C C I I I I I Develop Go-Live checklist A R C C C C I C C Final system infrastructure review (where applicable) A R C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the Jackson County Town Work package assumptions: ▪ None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the Trainer: Xxxxx Tyler provides one occurrence of each scheduled training or implementation topic. Jackson County Town users who attended the Xxxxx xxxxxxxx Tyler sessions may train additional users. Additional Xxxxx Tyler led sessions may be contracted at the applicable rates for training. Xxxxx Tyler will provide standard application documentation for the general use of the software. It is not Xxxxx’x Tyler’s responsibility to develop Jackson County client specific business process documentation. Jackson CountyClient-led training labs using Jackson County client specific business process documentation if created by the Jackson County client can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪ End users are trained on how to use the software prior to go-live. ▪ The Jackson County Town is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- Tyler- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson County-Client- led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County Town signoff that training was delivered Work package assumptions: ▪ The Jackson County Town project team will work with Xxxxx Tyler to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪ Xxxxx Tyler will work with the Jackson County Town as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County Town departments. ▪ The Jackson County Town will be responsible for training new users after go-live (exception—previously planned or regular training offerings by XxxxxTyler). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x Tyler’s receipt of the stage acceptance. Production Readiness stage deliverables: ▪ Solution Validation Report. ▪ Update go-live action plan and/or and checklist. ▪ End user training. Production Readiness stage acceptance criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live planning session conducted.

Solution Validation. Solution Validation is the end-to-end software testing activity to ensure that the Jackson County City verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use. Objectives: ▪ Validate that the solution performs as indicated in the solution validation plan. ▪ Ensure the Jackson County City organization is ready to move forward with go-live and training (if applicable). STAGE 4 Solution Validation Xxxxx Xxxxxxx County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update Solution Validation plan A R C C C C Update test scripts (as applicable) C C C A R C Perform testing C C C A R C Document issues from testing C C C A R C Perform required follow- up on issues A R C C C C Inputs Solution Validation plan Completed work product from prior stages (configuration, business process, etc.) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Solution Validation Report Jackson County City updates report with testing results Work package assumptions: ▪ Designated testing environment has been established. ▪ Testing includes current phase activities or deliverables only. Go-Live Readiness Xxxxx and the Jackson County City will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the Jackson County City has considered its ability to successfully Go-Live. Issues and concerns will be discussed, and mitigation options documented. Xxxxx and the Jackson County City will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams. Objectives: ▪ Action plan for go-live established. ▪ Assess go-live readiness. ▪ Stakeholders informed of go-live activities. STAGE 4 Go-Live Readiness Xxxxx Technologies, Inc. Page | 31 Xxxxx Xxxxxxx County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Perform Readiness Assessment I A R C C I C I I I I I I Conduct Go-Live planning session A R C C C C C C C Order peripheral hardware (if applicable) I A R C Confirm procedures for Go-Live issue reporting & resolution A R I I I I C C I I I I I Develop Go-Live checklist A R C C C C I C C Final system infrastructure review (where applicable) A R C C Inputs Future state decisions Go-live checklist Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated go-live checklist Updated Action plan and Checklist for go-live delivered to and approved by the Jackson County City Work package assumptions: ▪ None End User Training End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities. Train the Trainer: Xxxxx provides one occurrence of each scheduled training or implementation topic. Jackson County City users who attended the Xxxxx xxxxxxxx may train additional users. Additional Xxxxx led sessions may be contracted at the applicable rates for training. Xxxxx will provide standard application documentation for the general use of the software. It is not Xxxxx’x responsibility to develop Jackson County City specific business process documentation. Jackson CountyCity-led training labs using Jackson County City specific business process documentation if created by the Jackson County City can be added to the regular training curriculum, enhancing the training experiences of the end users. Objectives: ▪ End users are trained on how to use the software prior to go-live. ▪ The Jackson County City is prepared for on-going training and support of the application. STAGE 4 End User Training Xxxxx Xxxxxxx County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Update training plan A R C C I C End User training (Xxxxx- led) A R C C C I C C C Train-the-trainer A R C C C I C End User training (Jackson County-led) C C A R I C C C Inputs Training Plan List of End Users and their Roles / Job Duties Configured Tyler System Outputs / Deliverables Acceptance Criteria [only] for Deliverables End User Training Jackson County signoff that training was delivered Work package assumptions: ▪ The Jackson County project team will work with Xxxxx to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes. ▪ Xxxxx will work with the Jackson County as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of Jackson County departments. ▪ The Jackson County will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Xxxxx). Control Point 4: Production Readiness Stage Acceptance Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Xxxxx’x receipt of the stage acceptance. Production Readiness stage deliverables: ▪ Solution Validation Report. ▪ Update go-live action plan and/or checklist. ▪ End user training. Production Readiness stage acceptance criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live planning session conducted.