Common use of SPECIFICATION OF SERVICES Clause in Contracts

SPECIFICATION OF SERVICES. 3.1.1 The specification of any Services shall be as set out in the invoice and/or Order Confirmation in conjunction to this Agreement, which shall be completed and executed by both parties and shall thereupon form part of this Agreement. 3.1.2 The Supplier warrants that it shall provide the Services using all reasonable care and skill and shall use all reasonable endeavours to comply with the specification, timescales, service levels, reporting requirements and other details of such Services (together the “Specification”) as set out in the relevant Order Confirmation. 3.1.3 The Supplier shall not be liable as a result of any failure to comply with such Specification, or any Service Level Agreement as referred to in clause 3.1.6, provided that it has fulfilled its duties under clause 3.1.2 3.1.4 Customer Interactions during call centre campaigns are inherently random and therefore difficult to correctly forecast. Accordingly, The Supplier will use reasonable endeavours to effectively process all Customer Interactions but will not be liable for any Customer Interactions that are not processed. 3.1.5 If the Client requires the Supplier to process a significantly higher volume of Customer Interactions than usual, the Supplier will require reasonable notice to enable it to make arrangements in advance. 3.1.6 The Client may notify the Supplier that it requires the Services to achieve exceptional service levels, in which case the Supplier may make arrangements to facilitate such service levels being achieved at an agreed cost to the Client. Such arrangements and any additional charges will be recorded in writing and outlined in an amended Order Confirmation executed by the parties which will be supplemental to (and form part of) the relevant Order Confirmation and may include provision for the Client to provide full management information on expected call volumes, email volumes etc, dates, times and other relevant details.

SPECIFICATION OF SERVICES. 3.1.1 3.1 The specification of any Services shall be as set out in the invoice and/or Order Confirmation in conjunction to this Agreement, which shall be completed and executed by both parties and shall thereupon form part of this Agreement. 3.1.2 3.2 The Supplier warrants that it shall provide the Services using all reasonable care and skill and shall use all reasonable endeavours to comply with the specification, timescales, service levels, reporting requirements and other details of such Services (together the “Specification”) as set out in the relevant Order Confirmation. 3.1.3 3.3 The Supplier shall not be liable as a result of any failure to comply with such Specification, or any Service Level Agreement as referred to in clause 3.1.63.6, provided that it has fulfilled its duties under clause 3.1.23.2. 3.1.4 3.4 Customer Interactions during call centre campaigns are inherently random and therefore difficult to correctly forecast. Accordingly, The Supplier will use reasonable endeavours to effectively process all Customer Interactions but will not be liable for any Customer Interactions that are not processed. 3.1.5 3.5 If the Client requires the Supplier to process a significantly higher volume of Customer Interactions than usual, the Supplier will require reasonable notice to enable it to make arrangements in advance. 3.1.6 3.6 The Client may notify the Supplier that it requires the Services to achieve exceptional service levels, in which case the Supplier may make arrangements to facilitate such service levels being achieved at an agreed cost to the Client. Such arrangements and any additional charges will be recorded in writing and outlined in an amended Order Confirmation executed by the parties which will be supplemental to (and form part of) the relevant Order Confirmation and may include provision for the Client to provide full management information on expected call volumes, email volumes etc, dates, times and other relevant details.

SPECIFICATION OF SERVICES. 3.1.1 The specification of any Services shall be as set out in the invoice Client Campaign Brief and/or Order Confirmation in conjunction to this Agreement, which shall be completed and executed by both parties and shall thereupon form part of this Agreement. 3.1.2 The Supplier warrants that it shall provide the Services using all reasonable care and skill and shall use all reasonable endeavours to comply with the specification, timescales, service levels, reporting requirements and other details of such Services (together the “Specification”) as set out in the relevant Order Confirmation. 3.1.3 The Supplier shall not be liable as a result of any failure to comply with such Specification, or any Service Level Agreement as referred to in clause 3.1.6, provided that it has fulfilled its duties under clause 3.1.2 3.1.4 Customer Interactions during call centre campaigns are inherently random and therefore difficult to correctly forecast. Accordingly, The Supplier will use reasonable endeavours to effectively process all Customer Interactions but will not be liable for any Customer Interactions that are not processed. 3.1.5 If the Client requires the Supplier to process a significantly higher volume of Customer Interactions than usual, the Supplier will require reasonable notice to enable it to make arrangements in advance. 3.1.6 The Client may notify the Supplier that it requires the Services to achieve exceptional service levels, in which case the Supplier may make arrangements to facilitate such service levels being achieved at an agreed cost to the Client. Such arrangements and any additional charges will be recorded in writing and outlined in an amended Order Confirmation executed by the parties which will be supplemental to (and form part of) the relevant Order Confirmation and may include provision for the Client to provide full management information on expected call volumes, email volumes etc, dates, times and other relevant details.