Staffing Levels for High Risk Accounts Sample Clauses

Staffing Levels for High Risk Accounts. Unless otherwise approved by Fannie Mae, staff should be allocated to servicing loans included in this portfolio transfer as follows: • Maintain a trailing three month average of not more than 275 loans which are 30+ days delinquent loans per collector at mid-month measurement. Loans which are in bankruptcy shall not be included in the calculation of the number of loans per collector. Increases to this standard will be considered by Fannie Mae based on Nationstar’s technology, expertise, and performance. “Days delinquent” will be calculated based on the MBA method. Collections staff should be able to perform repayment plans and HomeSaver Advances without referring the loan to the Loss Mitigation group. • Loans that are 60+ days delinquent will not be assigned to the general pool of collectors within Nationstar’s facility. Instead, once a loan is 60+ days delinquent, responsibility for collection and loss mitigation efforts will be assigned to one of Nationstar’s experienced staff members who are well versed in counseling and loss mitigation techniques. • Loss Mitigation caseload not to exceed 150 active high risk loans per loss mitigation employee. Caseload is defined as active, workable loss mitigation negotiations in process.
Sample 1

Related to Staffing Levels for High Risk Accounts

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