Common use of Standard Reports Clause in Contracts

Standard Reports. Contractor shall submit standard reports as described below, pursuant to timelines, periodicity, rules, procedures, demographics and other policies mutually established by the Exchange and Contractor, which may be amended by mutual agreement from time to time. Standard reports shall include, but are not limited to: (i) Enrollee customer service reports including phone demand and responsiveness, first call resolution, response to written correspondence, and number/accuracy/timeliness of ID card distribution; (ii) Nurse advice line volume, talk time, and topics discussed; (iii) Use of Plan website; (iv) Quality assurance activities;

Standard Reports. Contractor shall submit standard reports as described below, pursuant to timelines, periodicity, rules, procedures, demographics and other policies mutually established by the Exchange and Contractor, which may be amended by mutual agreement from time to time. Standard reports shall include, but are not limited to: (ia) Enrollee customer service reports including phone demand and responsiveness, first call resolution, response to written correspondence, and number/accuracy/timeliness of ID card distribution; (iib) Nurse advice line volume, talk time, and topics discussed; (iiic) Use of Plan website; (ivd) Quality assurance activities; (e) Enrollment reports; and (f) Premiums collected.