Statements of Work 2.2 Each Statement of Work shall be agreed in the following manner:
HOURS OF WORK AND WORK SCHEDULES 22.01 Except for employees subject to a particular work schedule according to clause 22.10, the duration of the regular work week is established at thirty-five (35) hours generally worked between 9:00 and 17:00 from Monday to Friday.
Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):
Notice of Work Schedules (a) Work schedules for regular employees shall be posted at least fourteen (14) days in advance of the starting day of a new schedule.
Posting of Work Schedules Work schedules shall be written in ink and posted and maintained in such a way as to provide every employee an opportunity to know her shift schedule for an advanced period of six (6) weeks.
Change Order Formats Formats for Lump Sum Change Orders and for Change Orders based upon either a force account or upon unit pricing with an indeterminate number of units are in Section 7, Forms.
Order Forms For Products, Customer and Snow (or Customer and Partner, as applicable) will execute Snow order forms (each an “Order Form”) which will describe the (a) Product Type, (b) length of Customer’s right to use, or license to, the Product (“Product Term”), (c) quantity, endpoints, Product descriptions, license metrics, authorized users, and other usage parameters as applicable (“Usage Parameters”), (d) pricing and fees (“Fees”) and (e) other relevant details.
Service Orders The Customer must place an Application for Service with the Company to initiate, cancel or change the Services provided pursuant to these Rates, Terms and Conditions. Applications for Services may be either in writing or orally and provide, at a minimum, the following information:
Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.