Steps for Providing or Securing Language Assistance Sample Clauses

Steps for Providing or Securing Language Assistance. After identifying the LEP patient’s Primary Language, the employee shall take the following steps, in the order set forth below, to provide or secure language assistance services for the LEP patient: (i) The employee shall provide the LEP patient with an “I Speak . . . Card.” (ii) If the employee is fluent in the Patient’s Primary Language, such employee may communicate with the LEP patient in that language subject to the restrictions set forth in subparagraph 4.3 of this Article IV; (iii) If the employee is not able to provide the necessary language assistance to the LEP patient (because such employee does not speak the Patient's Primary Language or has not been deemed qualified to communicate Medical Information), such employee shall contact a Staff Interpreter in the employee's Clinical Department who speaks the Patient's Primary Language; (iv) If no Staff Interpreter in the employee's Clinical Department is available to provide the necessary language assistance within a reasonable time, the employee shall then contact a Volunteer Interpreter who speaks the Patient’s Primary Language through the Language Bank. Employees shall first attempt to secure the assistance of a Volunteer Interpreter who is located in close proximity to the Clinical Department in which language assistance is needed; (v) If there is no Volunteer Interpreter available to provide the necessary language assistance, the employee shall then attempt to secure assistance from a Staff Interpreter in a nearby Clinical Department through the Language Bank; (vi) If no Staff Interpreter or Volunteer Interpreter is available to provide the necessary language assistance within a reasonable time, the employee shall access a telephonic interpretation service to assist the patient.
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