Common use of Student Complaints Procedure Clause in Contracts

Student Complaints Procedure. The University’s complaints procedure can be found at: xxxx://xxx.xxxxxx.xx.xx/staff/policies/calendar/part1/otherregs/complaints/ The University makes every effort to ensure that you have the best experience possible while studying at Exeter. However, we recognise that there may be occasions where you are dissatisfied with some aspect of your experience at the University. The Student Complaints procedure is designed to cover the following types of complaint: • A failing in a University service, academic or non-academic • Misinformation about academic programmes • Poor teaching or supervision • Insufficient facilities • Concerns relating to Equality and Diversity and/or Dignity and Respect If you are unhappy with your experience or with the service you have received you are encouraged to first talk directly with the person responsible before commencing a formal complaints process. If you remain dissatisfied with the outcome of your complaint, you may be able to complain to the Office of the Independent Adjudicator (OIA) which is an independent body, and who may review your complaint and the University’s decision, if it is eligible to do so. Details on how to raise matters with the OIA can be found at: xxxxx://xxx.xxxxx.xxx.xx/students/can-you-complain-to-us/ As a Distance Learner, your access to the complaints procedure will be primarily online or over the telephone where relevant. You acknowledge that aspects of the complaints procedure may only be available during specific hours, and whilst the University will try, where practicable, to find times that can work for both staff and Distance Learner, it cannot guarantee services outside of its normal delivery hours.

Student Complaints Procedure. The University’s complaints procedure can be found at: xxxx://xxx.xxxxxx.xx.xx/staff/policies/calendar/part1/otherregs/complaints/ The University makes every effort to ensure that you have the best experience possible while studying at Exeter. However, we recognise that there may be occasions where you are dissatisfied with some aspect of your experience at the University. The Student Complaints procedure is designed to cover the following types of complaint: •  A failing in a University service, academic or non-academic •  Misinformation about academic programmes •  Poor teaching or supervision •  Insufficient facilities •  Concerns relating to Equality and Diversity and/or Dignity and Respect If you are unhappy with your experience or with the service you have received you are encouraged to first talk directly with the person responsible before commencing a formal complaints process. If you remain dissatisfied with the outcome of your complaint, you may be able to complain to the Office of the Independent Adjudicator (OIA) which is an independent body, and who may review your complaint and the University’s decision, if it is eligible to do so. Details on how to raise matters with the OIA can be found at: xxxxx://xxx.xxxxx.xxx.xx/students/can-you-complain-to-us/ As a Distance Learner, your access to the complaints procedure will be primarily online or over the telephone where relevant. You acknowledge that aspects of the complaints procedure may only be available during specific hours, and whilst the University will try, where practicable, to find times that can work for both staff and Distance Learner, it cannot guarantee services outside of its normal delivery hours.