Common use of SUBSCRIBER COMPLAINT PROCEDURES Clause in Contracts

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township Borough is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township County is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writingwriting or by electronic mail. When Comcast receives such notification, the time period for Comcast to respond as required by Section 4.5(a) shall commence. If the County notifies Comcast in writing, then Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges;; and (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and. (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Under Normal Operating Conditions, Comcast shall provide the Subscriber with a written response to a written Complaint Complaint, including email, within thirty ten (3010) business days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaintreceipt. (b) If the Township Town is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing, including email. When Comcast receives such notification, the time period for Comcast to respond as required by Section 4.5(a) shall commence. If the Town notifies Comcast in writing, then Comcast shall respond in writing writing, including email, within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx bill sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint Complaint, including email, to Comcast in a timely fashion within ten (10) business days of receipt of the bill and includes identifying information; (2) The Subscriber pays all undisputed charges;; and (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and. (4) It shall be within Comcast’s 's sole discretion to determine when the a dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber written Complaint records for inspection by the affected Subscriber, which Subscriber at Comcast’s business office. Such records shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint Complaint, including email, within thirty ten (3010) business days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township County is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing, including email. When Comcast receives such notification, the time period for Comcast to respond as required by Section 4.5(a) shall commence. If the County notifies Comcast in writing, then Comcast shall respond in writing writing, including email, within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx bill sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint Complaint, including email, to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges;; and (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and. (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which . Such records shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, timely disputes all or part of any xxxx bill sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township Borough is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, timely disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint Complaint, including email, within thirty ten (3010) business days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township County is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing, including email. When Comcast receives such notification, the time period for Comcast to respond as required by Section 4.5(a) shall commence. If the County notifies Comcast in writing, then Comcast shall respond in writing writing, including email, within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint Complaint, including email, to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges;; and (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and. (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which . Such records shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx bill sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast Grantee shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast Grantee shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township is contacted directly about a Subscriber Complaint, it shall notify Comcast Grantee promptly and in writing. When Comcast Grantee receives such notification, Comcast Grantee shall respond in writing or by email to the designated Township representative within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx bill sent by Comcast Xxxxxxx has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast Xxxxxxx has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast Grantee in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges; (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and (4) It shall be within ComcastXxxxxxx’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast Grantee shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.

SUBSCRIBER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all Subscriber Complaints, which shall include at least the following: (a) Comcast shall provide the Subscriber with a written response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint. (b) If the Township Borough is contacted directly about a Subscriber Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, Comcast shall respond in writing within the time period specified in Section 4.5(a). (c) Any Subscriber who, in good faith, disputes all or part of any xxxx bill sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that: (1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information; (2) The Subscriber pays all undisputed charges;; and (3) The Subscriber cooperates in determining the appropriateness of the charges in dispute; and. (4) It shall be within Comcast’s sole discretion to determine when the dispute has been resolved. (d) In accordance with applicable law, Comcast shall maintain Subscriber Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.