Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai and the Customer, meaning the Customer cannot terminate the Service, the Support Services and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription due to a material default in the Services, cf. Section 10.3, or if a material change to the terms and conditions of the SAAS Agreement comes into force, cf. Section 16.1, and if the Customer is not in breach of the SAAS Agreement, Zensai will refund a pro rata portion of the Subscription Fee for the remaining un- used period of the Service and Support Services. 5.1.2 The Subscription Fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade the number of Users during the Subscription Period. For Support Services, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade to a lower service level. 5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal. 5.1.4 Zensai may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription Period.
Appears in 5 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai and the Customer, meaning the Customer cannot terminate the Service, the Support Services and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription due to a material default in the Services, cf. Section 10.310.5, or if a material change to the terms and conditions of the SAAS Agreement comes into force, cf. Section 16.115.5, and if the Customer is not in breach of the SAAS Agreement, Zensai will refund a pro rata portion of the Subscription Fee for the remaining un- used period of the Service and Support Services.
5.1.2 The Subscription Fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade scale down the number of Users during the Subscription Period. For Support Services, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade scale down to a lower service level.
5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal.
5.1.4 Zensai may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription Period.
Appears in 4 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai EFI and the Customer, meaning the Customer cannot terminate the Service, the Support Services Customer Care and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription subscription due to a material default in the Servicesbreach of EFI, cf. Section 10.311.2, or if a material change to the terms and conditions of the SAAS Agreement comes into force, cf. Section 16.115.1, and if the Customer is not in breach of the SAAS Agreement, Zensai EFI will refund a pro rata portion of the Subscription Fee for the remaining un- un-used period of the Service and Support ServicesCustomer Care.
5.1.2 The Subscription Fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade the number of Users during the Subscription Period. For Support ServicesCustomer Care, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade to a lower service level.
5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal.
5.1.4 Zensai EFI may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription Period.
Appears in 2 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement
Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai EFI and the Customer, meaning the Customer cannot terminate the Service, the Support Services and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription due to a material default in the Services, cf. Section 10.3, or if a material change to the terms and conditions of the SAAS Agreement comes into force, cf. Section 16.1, and if the Customer is not in breach of the SAAS Agreement, Zensai EFI will refund a pro rata portion of the Subscription Fee for the remaining un- used period of the Service and Support Services.
5.1.2 The Subscription Fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade the number of Users during the Subscription Period. For Support Services, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade to a lower service level.
5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal.
5.1.4 Zensai EFI may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription Period.
Appears in 1 contract
Samples: Software as a Service Agreement
Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai EFI and the Customer, meaning the Customer cannot terminate the Service, the Support Services and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription due to a material default in the Services, cf. Section 10.310.5, or if a material change to the terms and conditions of the SAAS Agreement comes into force, cf. Section 16.115.5, and if the Customer is not in breach of the SAAS Agreement, Zensai EFI will refund a pro rata portion of the Subscription Fee for the remaining un- used period of the Service and Support Services.
5.1.2 The Subscription Fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade scale down the number of Users during the Subscription Period. For Support Services, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade scale down to a lower service level.
5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal.
5.1.4 Zensai EFI may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription Period.
Appears in 1 contract
Samples: Software as a Service Agreement
Subscription Period. 5.1.1 The Subscription Period is binding upon both Zensai EFI and the Customer, meaning the Customer cannot terminate the ServiceServices, the Support Services Customer Care and this SAAS Agreement during a Subscription Period. Notwithstanding the above, the Customer can terminate the Subscription subscription due to a material default in the Servicesbreach of EFI, cf. Section 10.3section 11.2, or if a material change to the terms and conditions of the SAAS Agreement comes come into force, cf. Section 16.1section 16.1XX, and if the Customer is not in breach of the SAAS Agreement, Zensai EFI will refund a pro rata portion pro-rate amount of the Subscription Fee for the remaining un- un-used period of the Service and Support ServicesCustomer Care.
5.1.2 The Subscription Fee fee for the Subscription Period is defined in the Quote. The Customer may add Users or upgrade the Service during the Subscription Period but may not downgrade the number of Users during the Subscription Period. For Support ServicesCustomer Care, the Customer may upgrade its level of Helpdesk Services during a Subscription Period, but the Customer may not downgrade to a lower service level.
5.1.3 The initial Subscription Period shall be defined in the Quote as accepted by the Customer and shall cover a minimum of 12 months. At the end of the initial term, the Subscription subscription is subject to automatic renewal with a Subscription Period running for terms of 12 months, or longer periods if agreed in a new Quote. The Subscription Fee will be invoiced upon renewal for pre-payment. The Subscription subscription may be changed or terminated by the Customer with a notice of no less than 60 days before renewal.
5.1.4 Zensai EFI may terminate the SAAS Agreement by giving a notice of twelve (12) months before the end of a Subscription PeriodTerm.
Appears in 1 contract
Samples: Software as a Service Agreement