Support Portal. This is an online service to enable customers to submit questions or receive online technical support. The Support Portal enables customers to log and track the progress of the problem/request from inception to its resolution. You are able to submit tickets 24 hours a day, 7 days a week, even outside the normal support operating hours. The customer Knowledge Base is an online article-based help site.
Appears in 2 contracts
Samples: Software and Services, Software and Services
Support Portal. This is an online service to enable customers to submit questions or receive online technical support. The Support Portal enables customers to log and track the progress of the problem/request from inception to its resolution. You are able to submit tickets 24 hours a day, 7 days a week, even outside the normal support Support operating hours. The customer Knowledge Base is an online article-based help site, located in the Support Portal.
Appears in 2 contracts
Samples: User License Agreement, www.syskit.com
