Suspension of the Service. 9.1. ICUK may suspend or block the Customer’s (or any User’s) access to the Service in any of the following circumstances: 9.1.1. if ICUK or any third-party providing equipment or services to ICUK in connection with the provision of the Services is required to so do in order to comply with any law, regulation, court order, or request, order, direction, determination, or consent by or of a governmental or regulatory body or authority. 9.1.2. where a Service is no longer provided by the applicable Service Provider and the same has been notified by ICUK to the Customer at least 30 days prior to the date of suspension and notwithstanding such notice, the Customer has not contracted with ICUK for an alternative service or served 14 days’ notice to terminate the Service the subject of the suspension. 9.1.3. If ICUK or any third-party providing equipment or services to ICUK in connection with the provision of the services requires to carry out any emergency maintenance or repair, which will include any necessary action to prevent interference with, damage to or degradation of the ICUK Network where possible ICUK will give the Customer a minimum of 24 hours advance notice of such emergency maintenance or repair. 9.1.4. to carry out planned maintenance or upgrade of the ICUK Network or the Services in which ICUK will provide not less than 24 hours prior notice of the suspension and, where practicable, will agree with the Customer when the Services will be suspended and for how long. 9.1.5. if the Customer fails to comply with any of its obligations set out in this Agreement and/or any Services Agreement which directly prevents ICUK from delivering the Services. 9.1.6. If the Customer fails to pay any undisputed sum by the due date. 9.1.7. if the Customer exceeds any credit limit agreed with ICUK and does not remedy the situation within 7 days of receiving a written notice to do so. 9.1.8. if ICUK is required to eliminate a hazardous condition (including an event which represents a health and safety risk for ICUK, its employees, agents, directors, and sub-contractors) 9.1.9. In the event that ICUK receives any form of threatening behaviour from the Customer, including but not limited to verbal threats, physical threats, or abusive conduct towards ICUK's employees or property, ICUK reserves the right to immediately terminate the Services provided to the Customer without prior notice. This right to terminate shall be in addition to any other rights that ICUK may have under the Master Service Agreement or under applicable law. 9.2. ICUK will restore suspended Services as soon a reasonably practicable after the cause of the suspension has been rectified and/or has ceased to exist. In the event of any suspension pursuant to clauses 9.1.3, or 9.1.4 (and where the issue giving rise to the suspension has not been caused by and/or arisen from an act or omission of the Customer or a User) ICUK will use all reasonable endeavours to limit the amount of time for which the Services are suspended. 9.3. If a reseller fails to pay any sums due to ICUK under the terms of their agreement, and such failure continues unremedied for over 30 days, ICUK reserves the right to directly contact and engage with the end customers served by the Reseller. This direct engagement may include offering to continue the provision of services directly to the end customers, subject to the end customers agreeing to contract directly with ICUK for the continuation of services. ICUK’s rights under this provision are intended to ensure the uninterrupted provision of services to the end customers and to protect the interests of ICUK. 9.4. If the suspension of Services arises out of, or in connection with, an act or omission of the Customer or a User then the Customer will pay to ICUK all reasonable costs that ICUK incurs in reconnecting the Services. 9.5. ICUK shall not be liable to the Customer for any charges incurred by the Customer for the use of other telecommunications services whether provided by ICUK or any other person during any period of unavailability resulting from suspension of the Services by ICUK in accordance with clause 9.
Appears in 1 contract
Samples: Master Services Agreement
Suspension of the Service. 9.1. ICUK may suspend or block the Customer’s (or any User’s) access to the Service in any of the following circumstances:
9.1.1. if ICUK or any third-third party providing equipment or services to ICUK in connection with the provision of the Services is required to so do in order to comply with any law, regulation, court order, or request, order, direction, determination, determination or consent by or of a governmental or regulatory body or authority.;
9.1.2. where a Service is no longer provided by the applicable Service Provider and the same has been notified by ICUK to the Customer at least 30 days prior to the date of suspension and notwithstanding such notice, the Customer has not contracted with ICUK for an alternative service or served 14 days’ notice to terminate the Service the subject of the suspension.;
9.1.3. If ICUK or any third-third party providing equipment or services to ICUK in connection with the provision of the services requires to carry out any emergency maintenance or repair, which will include any necessary action to prevent interference with, damage to or degradation of the ICUK Network where possible ICUK will give the Customer a minimum of 24 hours advance notice of such emergency maintenance or repair.;
9.1.4. to carry out planned maintenance or upgrade of the ICUK Network or the Services in which ICUK will provide not less than 24 hours prior notice of the suspension and, where practicable, will agree with the Customer when the Services will be suspended and for how long.;
9.1.5. if the Customer fails to comply with any of its obligations set out in this Agreement and/or any Services Agreement which directly prevents ICUK from delivering the Services.;
9.1.6. If the Customer fails to pay any undisputed sum by the due date.;
9.1.7. if the Customer exceeds any credit limit agreed with ICUK and does not remedy the situation within 7 days of receiving a written notice to do so.;
9.1.8. if ICUK is required to eliminate a hazardous condition (including an event which represents a health and safety risk for ICUK, its employees, agents, directors, directors and sub-contractors)
9.1.9. In the event that ICUK receives any form of threatening behaviour from the Customer, including but not limited to verbal threats, physical threats, or abusive conduct towards ICUK's employees or property, ICUK reserves the right to immediately terminate the Services provided to the Customer without prior notice. This right to terminate shall be in addition to any other rights that ICUK may have under the Master Service Agreement or under applicable law.
9.2. ICUK will restore suspended Services as soon a reasonably practicable after the cause of the suspension has been rectified and/or has ceased to exist. In the event of any suspension pursuant to clauses 9.1.3, or 9.1.4 (and where the issue giving rise to the suspension has not been caused by and/or arisen from an act or omission of the Customer or a User) ICUK will use all reasonable endeavours to limit the amount of time for which the Services are suspended.
9.3. If a reseller fails to pay any sums due to ICUK under the terms of their agreement, and such failure continues unremedied for over 30 days, ICUK reserves the right to directly contact and engage with the end customers served by the Reseller. This direct engagement may include offering to continue the provision of services directly to the end customers, subject to the end customers agreeing to contract directly with ICUK for the continuation of services. ICUK’s rights under this provision are intended to ensure the uninterrupted provision of services to the end customers and to protect the interests of ICUK.
9.4. If the suspension of Services arises out of, or in connection with, an act or omission of the Customer or a User then the Customer will pay to ICUK all reasonable costs that ICUK incurs in reconnecting the Services.
9.59.4. ICUK shall not be liable to the Customer for any charges incurred by the Customer for the use of other telecommunications services whether provided by ICUK or any other person during any period of unavailability resulting from suspension of the Services by ICUK in accordance with clause 9.
Appears in 1 contract
Samples: Master Services Agreement
Suspension of the Service. 9.1. ICUK PHASE 5 may suspend or block the Customer’s (or any User’s) access to the Service in any of the following circumstances:
9.1.1. if ICUK PHASE 5 or any third-third party providing equipment or services to ICUK PHASE 5 in connection with the provision of the Services is required to so do in order to comply with any law, regulation, court order, or request, order, direction, determination, determination or consent by or of a governmental or regulatory body or authority.;
9.1.2. where a Service is no longer provided by the applicable Service Provider and the same has been notified by ICUK PHASE 5 to the Customer at least 30 days prior to the date of suspension and notwithstanding such notice, the Customer has not contracted with ICUK PHASE 5 for an alternative service or served 14 days’ notice to terminate the Service the subject of the suspension.Service;
9.1.3. If ICUK PHASE 5 or any third-third party providing equipment or services to ICUK PHASE 5 in connection with the provision of the services requires to carry out any emergency maintenance or repair, which will include any necessary action to prevent interference with, damage to or degradation of the ICUK PHASE 5 Network where possible ICUK PHASE 5 will give the Customer a minimum of 24 hours advance notice of such emergency maintenance or repair.;
9.1.4. to carry out planned maintenance or upgrade of the ICUK PHASE 5 Network or the Services in which ICUK PHASE 5 will provide not less than 24 hours prior notice of the suspension and, where practicable, will agree with the Customer when the Services will be suspended and for how long.;
9.1.5. if the Customer fails to comply with any of its obligations set out in this Agreement and/or any Services Agreement which directly prevents ICUK PHASE 5 from delivering the Services.;
9.1.6. If the Customer fails to pay any undisputed sum by the due date.;
9.1.7. if the Customer exceeds any credit limit agreed with ICUK PHASE 5 and does not remedy the situation within 7 days of receiving a written notice to do so.;
9.1.8. if ICUK PHASE 5 is required to eliminate a hazardous condition (including an event which represents a health and safety risk for ICUKPHASE 5, its employees, agents, directors, directors and sub-contractors)
9.1.9. In the event that ICUK receives any form of threatening behaviour from the Customer, including but not limited to verbal threats, physical threats, or abusive conduct towards ICUK's employees or property, ICUK reserves the right to immediately terminate the Services provided to the Customer without prior notice. This right to terminate shall be in addition to any other rights that ICUK may have under the Master Service Agreement or under applicable law.
9.2. ICUK will restore suspended Services as soon a reasonably practicable after the cause of the suspension has been rectified and/or has ceased to exist. In the event of any suspension pursuant to clauses 9.1.3, or 9.1.4 (and where the issue giving rise to the suspension has not been caused by and/or arisen from an act or omission of the Customer or a User) ICUK will use all reasonable endeavours to limit the amount of time for which the Services are suspended.
9.3. If a reseller fails to pay any sums due to ICUK under the terms of their agreement, and such failure continues unremedied for over 30 days, ICUK reserves the right to directly contact and engage with the end customers served by the Reseller. This direct engagement may include offering to continue the provision of services directly to the end customers, subject to the end customers agreeing to contract directly with ICUK for the continuation of services. ICUK’s rights under this provision are intended to ensure the uninterrupted provision of services to the end customers and to protect the interests of ICUK.
9.4. If the suspension of Services arises out of, or in connection with, an act or omission of the Customer or a User then the Customer will pay to ICUK all reasonable costs that ICUK incurs in reconnecting the Services.
9.5. ICUK shall not be liable to the Customer for any charges incurred by the Customer for the use of other telecommunications services whether provided by ICUK or any other person during any period of unavailability resulting from suspension of the Services by ICUK in accordance with clause 9.
Appears in 1 contract
Samples: Service Agreement
Suspension of the Service. 9.1. ICUK ABC SERVICE may suspend or block the Customer’s (or any User’s) access to the Service in any of the following circumstances:
9.1.1. if ICUK ABC SERVICE or any third-third party providing equipment or services to ICUK ABC SERVICE in connection with the provision of the Services is required to so do in order to comply with any law, regulation, court order, or request, order, direction, determination, determination or consent by or of a governmental or regulatory body or authority.;
9.1.2. where a Service is no longer provided by the applicable Service Provider and the same has been notified by ICUK ABC SERVICE to the Customer at least 30 days prior to the date of suspension and notwithstanding such notice, the Customer has not contracted with ICUK ABC SERVICE for an alternative service or served 14 days’ notice to terminate the Service the subject of the suspension.;
9.1.3. If ICUK ABC SERVICE or any third-third party providing equipment or services to ICUK ABC SERVICE in connection with the provision of the services requires to carry out any emergency maintenance or repair, which will include any necessary action to prevent interference with, damage to or degradation of the ICUK ABC SERVICE Network where possible ICUK ABC SERVICE will give the Customer a minimum of 24 hours advance notice of such emergency maintenance or repair.;
9.1.4. to carry out planned maintenance or upgrade of the ICUK ABC SERVICE Network or the Services in which ICUK ABC SERVICE will provide not less than 24 hours prior notice of the suspension and, where practicable, will agree with the Customer when the Services will be suspended and for how long.;
9.1.5. if the Customer fails to comply with any of its obligations set out in this Agreement and/or any Services Agreement which directly prevents ICUK ABC SERVICE from delivering the Services.;
9.1.6. If the Customer fails to pay any undisputed sum by the due date.;
9.1.7. if the Customer exceeds any credit limit agreed with ICUK ABC SERVICE and does not remedy the situation within 7 days of receiving a written notice to do so.;
9.1.8. if ICUK ABC SERVICE is required to eliminate a hazardous condition (including an event which represents a health and safety risk for ICUKABC SERVICE, its employees, agents, directors, directors and sub-contractors)
9.1.9. In the event that ICUK receives any form of threatening behaviour from the Customer, including but not limited to verbal threats, physical threats, or abusive conduct towards ICUK's employees or property, ICUK reserves the right to immediately terminate the Services provided to the Customer without prior notice. This right to terminate shall be in addition to any other rights that ICUK may have under the Master Service Agreement or under applicable law.
9.2. ICUK ABC SERVICE will restore suspended Services as soon a reasonably practicable after the cause of the suspension has been rectified and/or has ceased to exist. In the event of any suspension pursuant to clauses 9.1.3, or 9.1.4 (and where the issue giving rise to the suspension has not been caused by and/or arisen from an act or omission of the Customer or a User) ICUK ABC SERVICE will use all reasonable endeavours to limit the amount of time for which the Services are suspended.
9.3. If a reseller fails to pay any sums due to ICUK under the terms of their agreement, and such failure continues unremedied for over 30 days, ICUK reserves the right to directly contact and engage with the end customers served by the Reseller. This direct engagement may include offering to continue the provision of services directly to the end customers, subject to the end customers agreeing to contract directly with ICUK for the continuation of services. ICUK’s rights under this provision are intended to ensure the uninterrupted provision of services to the end customers and to protect the interests of ICUK.
9.4. If the suspension of Services arises out of, or in connection with, an act or omission of the Customer or a User then the Customer will pay to ICUK ABC SERVICE all reasonable costs that ICUK ABC SERVICE incurs in reconnecting the Services.
9.59.4. ICUK ABC SERVICE shall not be liable to the Customer for any charges incurred by the Customer for the use of other telecommunications services whether provided by ICUK ABC SERVICE or any other person during any period of unavailability resulting from suspension of the Services by ICUK ABC SERVICE in accordance with clause 9.
Appears in 1 contract
Samples: Master Services Agreement
Suspension of the Service. 9.1. ICUK TCG may suspend or block the Customer’s (or any User’s) access to the Service in any of the following circumstances:
9.1.1. if ICUK TCG or any third-third party providing equipment or services to ICUK TCG in connection with the provision of the Services is required to so do in order to comply with any law, regulation, court order, or request, order, direction, determination, determination or consent by or of a governmental or regulatory body or authority.;
9.1.2. where a Service is no longer provided by the applicable Service Provider and the same has been notified by ICUK TCG to the Customer at least 30 days prior to the date of suspension and notwithstanding such notice, the Customer has not contracted with ICUK TCG for an alternative service or served 14 days’ notice to terminate the Service the subject of the suspension.;
9.1.3. If ICUK TCG or any third-third party providing equipment or services to ICUK TCG in connection with the provision of the services requires to carry out any emergency maintenance or repair, which will include any necessary action to prevent interference with, damage to or degradation of the ICUK TCG Network where possible ICUK TCG will give the Customer a minimum of 24 hours advance notice of such emergency maintenance or repair.;
9.1.4. to carry out planned maintenance or upgrade of the ICUK TCG Network or the Services in which ICUK TCG will provide not less than 24 hours prior notice of the suspension and, where practicable, will agree with the Customer when the Services will be suspended and for how long.;
9.1.5. if the Customer fails to comply with any of its obligations set out in this Agreement and/or any Services Agreement which directly prevents ICUK TCG from delivering the Services.;
9.1.6. If the Customer fails to pay any undisputed sum by the due date.;
9.1.7. if the Customer exceeds any credit limit agreed with ICUK TCG and does not remedy the situation within 7 days of receiving a written notice to do so.;
9.1.8. if ICUK TCG is required to eliminate a hazardous condition (including an event which represents a health and safety risk for ICUKTCG, its employees, agents, directors, directors and sub-contractors)
9.1.9. In the event that ICUK receives any form of threatening behaviour from the Customer, including but not limited to verbal threats, physical threats, or abusive conduct towards ICUK's employees or property, ICUK reserves the right to immediately terminate the Services provided to the Customer without prior notice. This right to terminate shall be in addition to any other rights that ICUK may have under the Master Service Agreement or under applicable law.
9.2. ICUK TCG will restore suspended Services as soon a reasonably practicable after the cause of the suspension has been rectified and/or has ceased to exist. In the event of any suspension pursuant to clauses 9.1.3, or 9.1.4 (and where the issue giving rise to the suspension has not been caused by and/or arisen from an act or omission of the Customer or a User) ICUK TCG will use all reasonable endeavours to limit the amount of time for which the Services are suspended.
9.3. If a reseller fails to pay any sums due to ICUK under the terms of their agreement, and such failure continues unremedied for over 30 days, ICUK reserves the right to directly contact and engage with the end customers served by the Reseller. This direct engagement may include offering to continue the provision of services directly to the end customers, subject to the end customers agreeing to contract directly with ICUK for the continuation of services. ICUK’s rights under this provision are intended to ensure the uninterrupted provision of services to the end customers and to protect the interests of ICUK.
9.4. If the suspension of Services arises out of, or in connection with, an act or omission of the Customer or a User then the Customer will pay to ICUK TCG all reasonable costs that ICUK TCG incurs in reconnecting the Services.
9.59.4. ICUK TCG shall not be liable to the Customer for any charges incurred by the Customer for the use of other telecommunications services whether provided by ICUK TCG or any other person during any period of unavailability resulting from suspension of the Services by ICUK TCG in accordance with clause 9.
Appears in 1 contract
Samples: Master Services Agreement