Common use of Suspension of the Services Clause in Contracts

Suspension of the Services. a. At our sole discretion, we can suspend or disconnect the provision of the Service(s) immediately, without telling you and without notice if: i. we believe you are using the Service(s) in an unauthorised way or for criminal activities or for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing nature; ii. you fail to pay any charges billed by us to you by the due date (unless we have agreed to waive or accept late payment thereof) or commit any other substantive breach of this Agreement; iii. your credit limit is exceeded; iv. we are aware or have reason to believe that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of the Equipment is taking place; v. we have reasonable grounds for believing you may not pay any amount(s) that are, or may become, due from you; vi. your phone number is being advertised in or on a public phone box or other public space for solicitation purposes; vii. we no longer hold a valid debit/credit card for you; viii. you do anything (or allow anything to be done) which we reasonably believe may damage or affect the operation of the networks or the Service(s); ix. we believe there is activity on your Service or an unlawful intrusion, which may damage or affect the operation of the networks or the Service(s). x. another company which is responsible for supplying your fixed line (e.g. a Cable network) suspends or terminates service on the line being used by us to provide our Services; or xi. there are reasons outside of our control. In the above cases this Agreement does not come to an end and you are still liable for any minimum call charges and all monthly fixed (or other periodic) charges due during any period of suspension. In addition, in certain of the above circumstances, all outbound calls may be routed directly to our overdue account team in which case you will hear an automated announcement advising you of the reason why your call could not be completed as dialled; if you have arranged call forwarding on your line, then we cannot accept responsibility for any loss or embarrassment caused to you in the event that someone calling your number also hears this message when their call is forwarded, and any stored voicemail greetings or messages may be lost. b. If you are unable to use your Broadband service for a continuous period of 24 hours because: i. there is a technical failure of the network(s) or the Service(s); or ii. the network(s) or the Service(s) are being tested, modified or maintained; or iii. access is denied to us you will receive a credit against your monthly fixed (or other periodic) charge, which will represent that part of the monthly fixed (or other periodic) charge relating to the period of suspension or failure. Where the fault relates to your Landline Phone service, any such credit is only payable in respect of the period commencing 48 hours after any fault has been reported to us by you, and provided you continue to notify us no less frequently than 48 hourly thereafter until such time as the reported fault has been repaired.

Suspension of the Services. a. At our sole discretion, we can suspend or disconnect the provision of the Service(s) immediately, without telling you and without notice if: i. b. we believe you are using the Service(s) in an unauthorised way or for criminal activities or for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing nature; ii. c. you fail to pay any charges billed by us to you by the due date date, and after we have sent a reminder (unless we have agreed to waive or accept late payment thereof) or commit any other substantive breach of this Agreement; iii. d. your credit limit is exceeded; iv. e. we are aware or have reason to believe that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of the Equipment is taking place; v. f. we have reasonable grounds for believing you may not pay any amount(s) that are, or may become, due from you. This includes you verbally confirming you have no intention of paying; vi. g. your phone number is being advertised in or on a public phone box or other public space for solicitation purposes; vii. h. we no longer hold a valid debit/credit card direct debit for you; viii. i. If Simple Telecommunications Ltd receives a notification from the customer’s bank that their payment method has been suspended due to death, and we have not been notified by any other contact for that account to the contrary before the notification is received, we reserve the right to cease services and terminate the account with immediate effect. j. Direct Debit has been cancelled at the bank k. Any Direct Debit/s or card payments have been reversed by your bank or card provider l. you do anything (or allow anything to be done) which we reasonably believe may damage or affect the operation of the networks or the Service(s); ix. we believe there is activity on your Service or an unlawful intrusion, which may damage or affect the operation of the networks or the Service(s). x. another company which is responsible for supplying your fixed line (e.g. a Cable network) suspends or terminates service on the line being used by us to provide our Services; or xi. there are reasons outside of our control. In the above cases this Agreement does not come to an end and you are still liable for any minimum call charges and all monthly fixed (or other periodic) charges due during any period of suspension. In addition, in certain of the above circumstances, all outbound calls may be routed directly to our overdue account team in which case you will hear an automated announcement advising you of the reason why your call could not be completed as dialled; if you have arranged call forwarding on your line, then we cannot accept responsibility for any loss or embarrassment caused to you in the event that someone calling your number also hears this message when their call is forwarded, and any stored voicemail greetings or messages may be lost. b. If you are unable to use your Broadband service for a continuous period of 24 hours because: i. there is a technical failure of the network(s) or the Service(s); or ii. the network(s) or the Service(s) are being tested, modified or maintained; or iii. access is denied to us you will receive a credit against your monthly fixed (or other periodic) charge, which will represent that part of the monthly fixed (or other periodic) charge relating to the period of suspension or failure. Where the fault relates to your Landline Phone service, any such credit is only payable in respect of the period commencing 48 hours after any fault has been reported to us by you, and provided you continue to notify us no less frequently than 48 hourly thereafter until such time as the reported fault has been repaired.

Suspension of the Services. a. At our sole discretion, we can suspend or disconnect the provision of the Service(s) immediately, without telling you and without notice if: i. : ▪ we believe you are using the Service(s) in an unauthorised way or for criminal activities or for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing nature; ii. ; ▪ you fail to pay any charges billed by us to you by the due date (unless we have agreed to waive or accept late payment thereof) or commit any other substantive breach of this Agreement; iii. ; ▪ your credit limit is exceeded; iv. ; ▪ we are aware or have reason to believe that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of the Equipment is taking place; v. ; ▪ we have reasonable grounds for believing you may not pay any amount(s) that are, or may become, due from you; vi. ; ▪ your phone number is being advertised in or on a public phone box or other public space for solicitation purposes; vii. ; ▪ we no longer hold a valid debit/credit card for you; viii. ; ▪ you do anything (or allow anything to be done) which we reasonably believe may damage or affect the operation of the networks or the Service(s); ix. ; ▪ we believe there is activity on your Service or an unlawful intrusion, which may damage or affect the operation of the networks or the Service(s). x. . ▪ another company which is responsible for supplying your fixed line (e.g. a Cable network) suspends or terminates service on the line being used by us to provide our Services; or xi. or ▪ there are reasons outside of our control. In the above cases this Agreement does not come to an end and you are still liable for any minimum call charges and all monthly fixed (or other periodic) charges due during any period of suspension. In addition, in certain of the above circumstances, all outbound calls may be routed directly to our overdue account team in which case you will hear an automated announcement advising you of the reason why your call could not be completed as dialled; if you have arranged call forwarding on your line, then we cannot accept responsibility for any loss or embarrassment caused to you in the event that someone calling your number also hears this message when their call is forwarded, and any stored voicemail greetings or messages may be lost. b. If you are unable to use your Broadband service for a continuous period of 24 hours because: i. : ▪ there is a technical failure of the network(s) or the Service(s); or ii. or ▪ the network(s) or the Service(s) are being tested, modified or maintained; or iii. or ▪ access is denied to us you will receive a credit against your monthly fixed (or other periodic) charge, which will represent that part of the monthly fixed (or other periodic) charge relating to the period of suspension or failure. Where the fault relates to your Landline Phone service, any such credit is only payable in respect of the period commencing 48 hours after any fault has been reported to us by you, and provided you continue to notify us no less frequently than 48 hourly thereafter until such time as the reported fault has been repaired.

Suspension of the Services. a. At our sole discretion, we can suspend or disconnect the provision of the Service(s) immediately, without telling you and without notice if: i. b. we believe you are using the Service(s) in an unauthorised way or for criminal activities or for the transmission of any material which is of a defamatory, offensive, abusive, obscene or menacing nature; ii. c. you fail to pay any charges billed by us to you by the due date date, and after we have sent a reminder (unless we have agreed to waive or accept late payment thereof) or commit any other substantive breach of this Agreement; iii. d. your credit limit is exceeded; iv. e. we are aware or have reason to believe that this Agreement has been entered into fraudulently or we are satisfied that fraudulent or improper use of the Equipment is taking place; v. f. we have reasonable grounds for believing you may not pay any amount(s) that are, or may become, due from you. This includes you verbally confirming you have no intention of paying; vi. g. your phone number is being advertised in or on a public phone box or other public space for solicitation purposes; vii. h. we no longer hold a valid debit/credit card direct debit for you; viii. i. If Simple Telecommunications Ltd receives a notification from the customer’s bank that their payment method has been suspended due to death, and we have not been notified by any other contact for that account to the contrary before the notification is received, we reserve the right to cease services and terminate the account with immediate effect. j. Direct Debit has been cancelled at the bank k. Any Direct Debit/s or card payments have been reversed by your bank or card provider l. you do anything (or allow anything to be done) which we reasonably believe may damage or affect the operation of the networks or the Service(s); ix. m. we believe there is activity on your Service or an unlawful intrusion, which may damage or affect the operation of the networks or the Service(s). x. n. another company which is responsible for supplying your fixed line (e.g. a Cable network) suspends or terminates service on the line being used by us to provide our Services; or xi. o. there are reasons outside of our control. . p. In the above cases this Agreement does not come to an end and you are still liable for any minimum call charges and all monthly fixed (or other periodic) charges due during any period of suspension. In addition, in certain of the above circumstances, all outbound calls may be routed directly to our overdue account team in which case you will hear an automated announcement advising you of the reason why your call could not be completed as dialled; if you have arranged call forwarding on your line, then we cannot accept responsibility for any loss or embarrassment caused to you in the event that someone calling your number also hears this message when their call is forwarded, and any stored voicemail greetings or messages may be lost. b. If you q. Bankruptcy proceedings are unable to use your Broadband service for a continuous period of 24 hours because: i. there is a technical failure of the network(s) or the Service(s); or ii. the network(s) or the Service(s) are being tested, modified or maintained; or iii. access is denied to us you will receive a credit brought against your monthly fixed (or other periodic) charge, which will represent that part of the monthly fixed (or other periodic) charge relating to the period of suspension or failure. Where the fault relates to your Landline Phone service, any such credit is only payable in respect of the period commencing 48 hours after any fault has been reported to us by you, and provided you continue to notify us no less frequently than 48 hourly thereafter until such time as the reported fault has been repaireddo not make payment of a court judgment on time, you arrange with your creditors, or any of your assets are seized.