Consumer Customers Only. Our Liability
Consumer Customers Only. You may cancel the Service:
(a) You have a legal right to change your mind within 14 days from the Effective Date. This is called a Cooling Off period. To cancel, you simply need to inform us in writing of your wish to cancel. You do not need to give any reason for your decision to cancel. The cancellation notice does not have to be in any specific form although you can use the form on our Website . To meet the cancellation deadline it is sufficient for you to send the notice before the cancellation period has expired. Your right to cancel will expire after 14 days from the Effective Date.
(b) Please note that by using any Services (including activating your SIM Card) you will be deemed to have accepted these Terms and Conditions. You agree that the Service may start before the end of the Cooling-Off period. If you have used any Services prior to cancellation you will not be refunded the used Services or such proportion of the bundle that you have used as calculated by us..
(c) Without a charge at any time prior to:
(i) Two working days prior to the Service Start Date in the case of Broadband Service
(ii) The Service Start Date in the case of a Phone Service; and
(iii) One working day prior to the Service Start Date in the case of any other Service.
Consumer Customers Only. If there is a problem with Equipment or SIM cards
16.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract.
16.2 In the event that your Equipment becomes faulty within its warranty period:
(a) You shall notify us that the Equipment is faulty and follow our instructions (e.g. we may request you to return the Equipment to us by post). We will pay the costs of postage or collection.
(b) We will either repair the faulty Equipment or provide you with a replacement Equipment (and, at our sole discretion, we may also send you a temporary replacement Equipment for specific Services).
(c) Please call customer services on 03300 539 114 or email us at xxxxxxx@xxxxxxx.xx.xx for a return label or to arrange collection.
16.3 In the event that your Equipment becomes faulty outside its warranty period you will be responsible for any fees connected to the repair or replacement of the Equipment.
16.4 Neither we nor the manufacturer accepts liability for any damage to the Equipment caused by you or by third parties even within the applicable warranty period. If on inspection we determine that the fault with the Equipment or the SIM card was caused by wilful damage or misuse of Equipment or SIM card, we may charge you for repair or replacement.
Consumer Customers Only. The prices applicable to consumer customers will be clearly marked as such and shall include VAT.
Consumer Customers Only. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the Service Start Date, we will adjust the rate of VAT that you pay.
Consumer Customers Only. Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services for longer than 24 hours in any 28-day period we will adjust the price so that you do not pay for the Services while they are suspended. You may contact us to end the contract for a Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 24 hours in any 28-day period and we will refund any sums you have paid in advance for the Service in respect of the period after you end the contract.
Consumer Customers Only. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
Consumer Customers Only. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then either within 14 days from the day on which we receive Equipment back from you or within 14 days of your telling us you have changed your mind.
Consumer Customers Only. Our responsibility for loss or damage suffered by you
30.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
30.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
30.3 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Consumer Customers Only. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Communication & Internet Services Adjudication Scheme (“CISAS”) managed by Centre for Effective Dispute Resolution via their website at xxxxx://xxx.xxxx.xxx/consumer/cisas/.
