Task Order Process. From time to time during the term of this Agreement, Citizens may request information from Vendor regarding Vendor’s capabilities to handle CAT Response calls in the upcoming weeks or months. Based on the information provided and mutual agreement, Citizens may issue a Task Order setting forth the relevant terms on which Vendor agrees to handle such calls when needed. The terms may include number of resources, timeframes in which the resources will become available, applicable charges (hourly rate per Customer Service Representative (“CSR”), and any other applicable fees or reimbursements. See Exhibit A –
Appears in 5 contracts
Samples: Business Process Outsourcing Agreement, Business Process Outsourcing Agreement, Business Process Outsourcing Agreement
Task Order Process. From time to time during the term of this Agreement, Citizens may request information from Vendor regarding Vendor’s capabilities to handle CAT Response calls in the upcoming weeks or months. Based on the information provided and mutual agreement, Citizens may issue a Task Order setting forth the relevant terms on which Vendor agrees to handle such calls when needed. The terms may include number of resources, timeframes in which the resources will become available, applicable charges (hourly rate per Customer Service Representative (“call, per minute, per CSR”), and any other applicable fees or reimbursements. See Exhibit A –.
Appears in 3 contracts
Samples: Business Process Outsourcing Agreement, Business Process Outsourcing Agreement, Business Process Outsourcing Agreement
Task Order Process. From time to time during the term of this Agreement, Citizens may request information from Vendor regarding Vendor’s capabilities to handle CAT Response calls in the upcoming weeks or months. Based on the information provided and mutual agreementsubsequent negotiations, Citizens may issue a Task Order setting forth the relevant terms on which Vendor agrees to handle such calls when needed. The terms may include number of resources, timeframes in which the resources will become available, applicable charges (hourly rate per Customer Service Representative (“call, per minute, per CSR”), and any other applicable fees or reimbursements. See Exhibit A –.
Appears in 3 contracts
Samples: Business Process Outsourcing Agreement, Business Process Outsourcing Agreement, Business Process Outsourcing Agreement