Technical Account Manager. RSA shall provide a Technical Account Manager (“TAM”) who shall act as the Customer’s designated point of contact within RSA for technical account management and escalation of Service Requests. The TAM shall be responsible for overseeing the Maintenance Services delivered and will work closely with Customer to ensure that appropriate resources are engaged to resolve Service Requests in a timely manner.
Appears in 8 contracts
Samples: Maintenance Agreement, Maintenance Agreement, Maintenance Agreement
