Common use of Technical Account Manager Clause in Contracts

Technical Account Manager. Customers who have selected and paid for Premium Support Services are eligible to purchase full time equivalent (“FTE”) service time allocation from an Azul Technical Account Manager (“TAM”). The role and duties of the TAM may include: (a) assist in the planning and support of the testing and production deployment of the Product, (b) build and document knowledge about Customer’s business and technical operations relevant to the Product, (c) log bugs and feature requests relevant to the Product in Azul’s case management system, (d) identify and coordinate training as necessary relevant to the Product, (e) promote effective communication between Azul and Customer on all relevant Product and Support Services issues (including Product roadmap disclosure) via bi-weekly calls/meetings, and (f) advocate on Customer’s behalf within Azul and with Azul’s executives. At its option, Customer may provide the TAM access to Customer’s internal systems and calendars as necessary and appropriate for the TAM to perform the above described duties. All travel related costs incurred by Azul in connection with providing TAM services will be paid by Customer.

Technical Account Manager. Customers who have selected and paid for Premium Support Services are eligible to purchase full time equivalent (“"FTE”") service time allocation from an Azul Technical Account Manager (“"TAM”"). The role and duties of the TAM may include: (a) assist in the planning and support of the testing and production deployment of the Product, (b) build and document knowledge about Customer’s 's business and technical operations relevant to the Product, (c) log bugs and feature requests relevant to the Product in Azul’s 's case management system, (d) identify and coordinate training as necessary relevant to the Product, (e) promote effective communication between Azul and Customer on all relevant Product and Support Services issues (including Product roadmap disclosure) via bi-weekly calls/meetings, and (f) advocate on Customer’s 's behalf within Azul and with Azul’s 's executives. At its option, Customer may provide the TAM access to Customer’s 's internal systems and calendars as necessary and appropriate for the TAM to perform the above described duties. All travel related costs incurred by Azul in connection with providing TAM services will be paid by Customer.