Common use of Technical Support Clause in Contracts

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 3% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an orderthe ordering document, technical support consists of Oracle’s Software Updates, Product Support and/or other annual technical support services You you may have ordered from Oracle or an authorized reseller for the Programsordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are policies, incorporated in this Schedule P and agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in materially reduce the level of technical support services provided for supported Programs programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order ordering document for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 . Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Update License & Updates or Product Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your your order may be renewed annually and, if You you renew SULS the Software Updates or Product Support for the same number of licenses for the same Programsprograms, for the first and second renewal years the fee for SULS Software Updates or Product Support will not increase by more than 34% over the prior year’s fees. If Your your order is fulfilled by an authorized resellera member of Oracle’s partner program, the fee for SULS Software Updates or Product Support for the first renewal year will be the price quoted to You you by Your authorized reselleryour partner; the fee for SULS Software Updates or Product Support for the second renewal year will not increase by more than 34% over the prior year's fees. 5.3 . If You you decide to purchase technical support for any Program license within a license set, You you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You you decide not to purchase technical support, You you may not update any unsupported Program program licenses with new versions of the Programprogram. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. 5.1 For purposes of an orderthis agreement, technical support consists of Oracle’s annual technical support services You you may have ordered from Oracle or an authorized reseller for the Programsprograms. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The Oracle’s technical support policies are hereby incorporated in by reference into this Schedule P agreement, and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the your purchase order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 . If you decide to not purchase technical support at the time of the license and/or hardware purchase then you will be required to pay reinstatement fees to DLT or Oracle in accordance with Oracle’s current technical support policies if you decide to purchase support at a later date. Technical support is effective upon the effective date of the order to which this agreement accompanies otherwise stated in your order. Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your your order may be renewed annually and, if You you renew SULS for the same number of licenses for the same Programsprograms, for the first and second renewal years the fee for SULS will not increase by more than 34% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees. 5.3 If You you decide to purchase technical support for any Program license within a license set, You you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You you decide not to purchase technical support, You you may not update any unsupported Program program licenses with new versions of the Programprogram.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Technical support is effective upon the Commencement Date unless otherwise stated in Your order. If Your order was placed through the Oracle Store, the effective date is the date Your order was accepted by Oracle. 5.3 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 34% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 34% over the prior year's fees. 5.3 5.4 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 34% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 34% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an orderthe ordering document, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are policies, incorporated in this Schedule P and agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order ordering document for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 . Technical support is effective upon the effective date of the ordering document unless otherwise stated in Your order. If Your order was placed through the Oracle Store, the effective date is the date Your order was accepted by Oracle. Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS SULS, will not increase by more than 3% over the prior year’s fees. If Your order is fulfilled by an authorized resellera member of Oracle’s partner Program, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized resellerpartner; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees. 5.3 . If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 3% over the prior year’s feesannually. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 37% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 37% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an orderthe ordering document, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are policies, incorporated in this Schedule P and agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order ordering document for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 . Technical support is effective upon the effective date of the ordering document unless otherwise stated in Your order. If Your order was placed through the Oracle Store, the effective date is the date Your order was accepted by Oracle. Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS SULS, will not increase by more than 34 % over the prior year’s fees. If Your order is fulfilled by an authorized resellera member of Oracle’s partner Program, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized resellerpartner; the fee for SULS for the second renewal year will not increase by more than 34 % over the prior year's fees. 5.3 . If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical technic al support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For the purposes of an orderthe ordering document, technical support consists of Oracle’s Software Updates, Product Support and/or other annual technical support services You you may have ordered from Oracle or an authorized reseller for the Programsordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are policies, incorporated in this Schedule P and agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in materially reduce the level of technical support services provided for supported Programs programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order ordering document for the applicable technical support services. You may access the current version of the technical support policies at at: xxxx://xxxxxx.xxx/contracts. 5.2 . . Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Update License & Updates or Product Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your your order may be renewed annually and, if You you renew SULS the Software Updates or Product Support for the same number of licenses for the same Programsprograms, for the first and second renewal years the technical support fee for SULS Software Updates or Product Support will not increase by more than 3% 4.% over the prior year’s fees. fees If Your your order is fulfilled by an authorized resellera member of Oracle’s partner program, the fee for SULS Software Updates or Product Support for the first renewal year will be the price quoted to You you by Your authorized reselleryour partner; the fee for SULS Software Updates or Product Support for the second renewal year will not increase by more than 34 % over the prior year's fees. 5.3 . If You you decide to purchase technical support for any Program license within a license set, You you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in H. Texhmuecıar moДДepwıa B yeurx sakasa texhmueckar moДДepwka coctomt ms o6hobuehh x bepcmu mpofpammhofo o6ecmeuehmr (Software Updates), moДДepwkm mpoДykta (Product Support) m/mum mh x sakasahh x Bamm foДob x ycuyf texhmueckou moДДepwkm. FoДobar texhmueckar moДДepwka (bkuduar mepb u m bce mocueДydyme foД ), ecum oha sakasaha, mpeДoctaburetcr b cootbetctbmm c mpabmuamm texhmueckou moДДepwkm Opaku, Дeuctbydymmm ha momeht okasahmr ycuyf. B mpabmua okasahmr texhmueckou moДДepwkm, bkuduehh e b hactorymu Дofobop, mofyt bhocmtacr msmehehmr mo ycmotpehmd Opaku; oДhako Opaku cyyectbehho he chmsmt ypobeha ycuyf b othomehmm mpofpamm, haxoДrymxcr ha moДДepwke, b teuehme cpoka, sa kotop u 6 u ymuaueh muatew sa texhmueckyd moДДepwky. B Дouwh oshakommtacr c mpabmuamm Дo tofo, kak B pasmeyaete xxxxx xx cootbetctbydyme ycuyfm. C tekyyeu bepcmeu mpabmu texhmueckou moДДepwkm B mowete oshakommtacr mo aДpecy: xxxx://xxxxxx.xxx/contracts. Texhmueckar moДДepwka bctymaet b cmuy mocue otfpyskm mum, ecum otfpyska he tpe6yetcr, c Дat bctymuehmr b cmuy 6uahka sakasa. Ecum Bam sakas 6 u pasmeyeh uepes Oracle Store, Дatou bctymuehmr b cmuy cumtaetcr Дata mpmemkm Bamefo sakasa Opaku. Software Updates mum Product Support, mpmo6petehh e b cootbetctbmm c Bammm sakasom mofyt ewefoДho mpoДuebatacr, m ecum B mpoДuebaete Software Updates mum Product Support ha to we koumuectbo umyehsmu ha te we mpofpamm Дur mepbofo m btopofo foДob takofo mpoДuehmr, muatewm sa texhmueckyd moДДepwky ha Software Updates mum Product Support he 6yДyt ybeumueh 6ouee uem ha 4% mo cpabhehmd c mpeД Дyymm ewefoДh m muatewom. Ecum Bam sakas b mouhretcr uuehom mapthepckou mpofpamm Opaku, to muata sa Software Updates mum Product Support sa mepb u foД mpoДuehmr 6yДet kbotmpobatacr Bam mapthepom b momeht mpmo6petehmr umyehsmm; muata sa Software Updates mum Product Support sa btopou foД mpoДuehmr he 6yДet ybeumueha 6ouee uem ha 4% mo cpabhehmd c mpeД Дyymm foДom. Ecum B pemmte mpmo6pectm texhmueckyd moДДepwky mo ud6ou umyehsmm ms kommuekta umyehsmu, B o6rsah mpmo6pectm texhmueckyd moДДepwky tofo we ypobhr mo bcem umyehsmrm, bxoДrymm b ykasahh u kommuekt. B bmpabe mpekpatmta moДДepwky uactm umyehsmu ms kommuekta umyehsmu, touako ecum B cofuach mpekpatmta Дeuctbme stou uactm umyehsmu. Muatewm sa texhmueckyd moДДepwky mo octabmmmcr umyehsmrm 6yДyt paccumt batacr b cootbetctbmm c mpabmuamm texhmueckou the current technical support policies. If You you decide not to purchase technical support, You you may not update any unsupported Program program licenses with new versions of the Programprogram. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary. moДДepwkm, Дeuctbydymmm ha Дaty mpekpayehmr. OmpeДeuehme kommuekta umyehsmu Opaku Дoctymho b Дeuctbydymx mpabmuax texhmueckou moДДepwkm. Ecum B pemmte he mpmo6petata texhmueckyd moДДepwky, B he 6yДete mmeta mpaba ha o6hobuehme kakmx-um6o umyehsmu ha hemoДДepwmbaem e mpofpamm mpm momoym o6hobuehh x bepcmu takou mpofpamm . Opaku octaburet sa co6ou mpabo mpekpayata moДДepwky cbomx mpofpamm mum cmeymauah x bepcmu cbomx mpofpamm. B mouyumte mpeДbapmteuahoe ybeДomuehme, kofДa Opaku mpmmet pemehme o takom mpekpayehmm. Takme ybeДomuehmr o mpekpayehmm moДДepwkm, pasmeyaem e ha be6 caute texhmueckou moДДepwkm kumehtob Opaku, Metaumhk (mum cootbetctbydyem tekyyem be6 caute moДДepwkm kumehtob Opaku), coДepwat Дaty mpekpayehmr moДДepwkm, mhØopmaymd o Дoctymhoctm mh x ycuyf moДДepwkm (Extended Support m Extended Maintenance Support), a takwe mhØopmaymd o cmoco6ax mmfpaymm otДeuah x Øyhkymu. Mpabmua mpekpayehmr moДДepwkm mofyt msmehrtacr; Opaku 6yДet pasmeyata ybeДomuehmr o mpekpayehmm moДДepwkm ha Metaumhk (mum cootbetctbydyem tekyyem be6 caute texhmueckou moДДepwkm kumehtob Opaku), mo mepe heo6xoДmmoctm.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 35% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 35% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS will not increase by more than 38% over the prior year’s fees. If Your order is fulfilled by an authorized reseller, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized reseller; the fee for SULS for the second renewal year will not increase by more than 38% over the prior year's fees. 5.3 If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.

Technical Support. 5.1 For purposes of an orderthe ordering document, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are policies, incorporated in this Schedule P and agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order ordering document for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. 5.2 . Technical support is effective upon the effective date of the ordering document unless otherwise stated in Your order. If Your order was placed through the Oracle Store, the effective date is the date Your order was accepted by Oracle. Software Update License & Support (or any successor technical support offering to Software Update License & Support, “SULS”) acquired with Your order may be renewed annually and, if You renew SULS for the same number of licenses for the same Programs, for the first and second renewal years the fee for SULS SULS, will not increase by more than 3% over the prior year’s fees. If Your order is fulfilled by an authorized resellera member of Oracle’s partner Program, the fee for SULS for the first renewal year will be the price quoted to You by Your authorized resellerpartner; the fee for SULS for the second renewal year will not increase by more than 3% over the prior year's fees. 5.3 . If You decide to purchase technical support for any Program license within a license set, You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If You decide not to purchase technical support, You may not update any unsupported Program licenses with new versions of the Program.. xxxx://xxxxxx.xxx/contracts License_Definitions and Rules_v120116_US_ENG Page 15 of 23