Common use of Telephone Services Clause in Contracts

Telephone Services. 7.1. Telephone servicing means, without visiting the bank, remotely, commensurate with the procedures and regulations established by the bank, using telephone communication, using various bank services by the client from the telephone number registered at the bank. In particular: 7.1.1. Obtaining bank information; 7.1.2. Obtaining information on client’s account(s) requisites, balances and transactions; 7.1.3. Subscribing for various bank services determined by the bank and amending the registered data; 7.1.4. Expressing will to receive, change and/or cancel various bank products (among them credit/deposit) (submission of the application to the bank); 7.1.5. Submission of the application (request) to produce a new card/renew, block/unblock the card; 7.1.6. Renewal/blocking of the internet banking password; 7.1.7. Submission of the application to receive back the amount charged by ATM; 7.1.8. Annulment of Pin Code tries and renewal of Pin Code; 7.2. Telephone service is activated to the client upon opening the account. The telephone service is applicable to all bank accounts of the client. If the client does not wish to receive a telephone service with regard to any of its accounts, such client must notify the bank in writing or in other forms envisaged by this agreement (among them by notifying via contact center (telephone service center of the bank), by means of the internet banking). 7.3. The client is entitled to make a call from any telephone number for the purpose to block the bank card and/or for obtaining any general bank information. Blocking the bank card shall be effected only after the client is identified. 7.4. Under this agreement the client expresses consent that any telephone conversation with him/her (also any request/application on obtaining bank information, registration for using service center, amending registered data, receiving bank (among them credit/deposit) products and/or exercising the transaction) shall be recorded in the electronic data base of the bank and in case of dispute such record shall be used as a proof. 7.5. The bank, for the purpose of identification of the client/authorized representative, shall use telephone numbers of the client registered at the bank and the questions pre-determined by the bank. The client is identified before providing telephone service, also any other bank service/upon registering for various bank products (electronic services). Without passing the process of identification, the client shall not receive the telephone service described in clause 7.1 of this agreement, other than the bank information of general nature. Upon each telephone communication with the bank (each time of receiving the telephone service) the client should undergo the identification procedure (give correct answers to the questions (pre-determined by the bank) asked by the contact center operator. 7.6. The bank is authorized to refuse to provide telephone service to the person who fails pass the identification procedure. 7.7. In the event the bank representative suspects that the third person other than the client is making attempt to obtain information or exercise the operation, the bank is authorized to refuse to perform the telephone order(s). 7.8. For the purpose to identify the client, the bank is entitled, at own discretion to establish additional mechanisms (requirements), in case of disregarding such mechanisms, the client will not be able to receive the service described in clause 7.1 of the present agreement, other than receiving the bank information of general nature. 7.9. The client issues the order to the bank and authorizes, while establishing telephone communication with the bank and after passing relevant identification/verification procedures to: 7.9.1. provide to him/her information on his/her accounts; 7.9.2. under the assignment of the client, to perform operations allowed by the bank within the limits of telephone service; 7.10. The client is authorized, at any time, to request from the bank to stop telephone calls for the purpose of providing service and/or offering product(s)and registering. For registering such request, the client should perform one of the below listed actions: 7.10.1. Visit bank branch/service center; 7.10.2. Register request at the contact center; 7.10.3. Send notification to the bank via internet banking. 7.11. The bank is obliged, no later than in 10 (ten) working days after receiving the request from the client indicated in clause

Telephone Services. 7.1. Telephone servicing means, without visiting the bank, remotely, commensurate with the procedures and regulations established by the bank, using telephone communication, using various bank services by the client from the telephone number registered at the bank. In particular: 7.1.1. Obtaining bank information; 7.1.2. Obtaining information on client’s account(s) requisites, balances and transactions; 7.1.3. Subscribing for various bank services determined by the bank and amending the registered data; 7.1.4. Expressing will to receive, change and/or cancel various bank products (among them credit/deposit) (submission of the application to the bank); 7.1.5. Submission of the application (request) to produce a new card/renew, block/unblock the card; 7.1.6. Renewal/blocking of the internet banking password; 7.1.7. Submission of the application to receive back the amount charged by ATM; 7.1.8. Annulment of Pin Code tries and renewal of Pin Code; 7.2. Telephone service is activated to the client upon opening the account. The telephone service is applicable to all bank accounts of the client. If the client does not wish to receive a telephone service with regard to any of its accounts, such client must notify the bank in writing or in other forms envisaged by this agreement (among them by notifying via contact center (telephone service center of the bank), by means of the internet banking). 7.3. The client is entitled to make a call from any telephone number for the purpose to block the bank card and/or for obtaining any general bank information. Blocking the bank card shall be effected only after the client is identified. 7.4. Under this agreement the client expresses consent that any telephone conversation with him/her (also any request/application on obtaining bank information, registration for using service center, amending registered data, receiving bank (among them credit/deposit) products and/or exercising the transaction) shall be recorded in the electronic data base of the bank and in case of dispute such record shall be used as a proof. 7.5. The bank, for the purpose of identification of the client/authorized representative, shall use telephone numbers of the client registered at the bank and the questions pre-determined by the bank. The client is identified before providing telephone service, also any other bank service/upon registering for various bank products (electronic services). Without passing the process of identification, the client shall not receive the telephone service described in clause 7.1 of this agreement, other than the bank information of general nature. Upon each telephone communication with the bank (each time of receiving the telephone service) the client should undergo the identification procedure (give correct answers to the questions (pre-determined by the bank) asked by the contact center operator. 7.6. The bank is authorized to refuse to provide telephone service to the person who fails pass the identification procedure. 7.7. In the event the bank representative suspects that the third person other than the client is making attempt to obtain information or exercise the operation, the bank is authorized to refuse to perform the telephone order(s). 7.8. For the purpose to identify the client, the bank is entitled, at own discretion to establish additional mechanisms (requirements), in case of disregarding such mechanisms, the client will not be able to receive the service described in clause 7.1 of the present agreement, other than receiving the bank information of general nature. 7.9. The client issues the order to the bank and authorizes, while establishing telephone communication with the bank and after passing relevant identification/verification procedures to: 7.9.1. provide to him/her information on his/her accounts; 7.9.2. under the assignment of the client, to perform operations allowed by the bank within the limits of telephone service; 7.10. The client is authorized, at any time, to request from the bank to stop telephone calls for the purpose of providing service and/or offering product(s)and registering. For registering such request, the client should perform one of the below listed actions: 7.10.1. Visit bank branch/service center; 7.10.2. Register request at the contact center; 7.10.3. Send notification to the bank via internet banking. 7.11. The bank is obliged, no later than in 10 (ten) working days after receiving the request from the client indicated in clauseclause 7.10 of the agreement, stop making telephone calls to the client for the purpose to offer services and/or products and registration.

Telephone Services. 7.1. Telephone servicing means, without visiting the bank, remotely, commensurate with the procedures and regulations established by the bank, using telephone communication, using various bank services by the client from the telephone number registered at the bank. In particular: 7.1.1. Obtaining bank information; 7.1.2. Obtaining information on client’s account(s) requisites, balances and transactions; 7.1.3. Subscribing for various bank services determined by the bank and amending the registered data; 7.1.4. Expressing will to receive, change and/or cancel various bank products (among them credit/deposit) (submission of the application to the bank); 7.1.5. Submission of the application (request) to produce a new card/renew, block/unblock the card; 7.1.6. Renewal/blocking of the internet banking password; 7.1.7. Submission of the application to receive back the amount charged by ATM; 7.1.8. Annulment of Pin Code tries and renewal of Pin Code; 7.2. Telephone service is activated to the client upon opening the account. The telephone service is applicable to all bank accounts of the client. If the client does not wish to receive a telephone service with regard to any of its accounts, such client must notify the bank in writing or in other forms envisaged by this agreement (among them by notifying via contact center (telephone service center of the bank), by means of the internet banking).any 7.3. The client is entitled to make a call from any telephone number for the purpose to block the bank card and/or for obtaining any general bank information. Blocking the bank card shall be effected only after the client is identified. 7.4. Under this agreement the client expresses consent that any telephone conversation with him/her (also any request/application on obtaining bank information, registration for using service center, amending registered data, receiving bank (among them credit/deposit) products and/or exercising the transaction) shall be recorded in the electronic data base of the bank and in case of dispute such record shall be used as a proof. 7.5. The bank, for the purpose of identification of the client/authorized representative, shall use telephone numbers of the client registered at the bank and the questions pre-determined by the bank. The client is identified before providing telephone service, also any other bank service/upon registering for various bank products (electronic services). Without passing the process of identification, the client shall not receive the telephone service described in clause 7.1 of this agreement, other than the bank information of general nature. Upon each telephone communication with the bank (each time of receiving the telephone service) the client should undergo the identification procedure (give correct answers to the questions (pre-determined by the bank) asked by the contact center operator. 7.6. The bank is authorized to refuse to provide telephone service to the person who fails pass the identification procedure. 7.7. In the event the bank representative suspects that the third person other than the client is making attempt to obtain information or exercise the operation, the bank is authorized to refuse to perform the telephone order(s). 7.8. For the purpose to identify the client, the bank is entitled, at own discretion to establish additional mechanisms (requirements), in case of disregarding such mechanisms, the client will not be able to receive the service described in clause 7.1 of the present agreement, other than receiving the bank information of general nature. 7.9. The client issues the order to the bank and authorizes, while establishing telephone communication with the bank and after passing relevant identification/verification procedures to: 7.9.1. provide to him/her information on his/her accounts; 7.9.2. under the assignment of the client, to perform operations allowed by the bank within the limits of telephone service; 7.10. The client is authorized, at any time, to request from the bank to stop telephone calls for the purpose of providing service and/or offering product(s)and registering. For registering such request, the client should perform one of the below listed actions: 7.10.1. Visit bank branch/service center; 7.10.2. Register request at the contact center; 7.10.3. Send notification to the bank via internet banking. 7.11. The bank is obliged, no later than in 10 (ten) working days after receiving the request from the client indicated in clauseclause 7.10 of the agreement, stop making telephone calls to the client for the purpose to offer services and/or products and registration.