Common use of Time Definitions Clause in Contracts

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups will be excluded from the On-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Supplemental definition of terms: Measures the percentage of New Authorized User setup requests that are completed within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by CompanyRequest SummaryClosed Date/TimeSubmitted Date/TimeApproval Date/TimePending TimeStatusExcluded from SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type = “New User Provisioning” If Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from SLA reporting <>”Yes”Status = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time Service Level Achievement = Number of End User Device Setup with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period

Time Definitions. Reporting Tools: OPAS Service Requests Request Management, OPAS Incident Records Exceptions: - Batch new user setups Any hold in approval processes or Change Request initiated by CoreLogic - Any termination requests over 40 during a given day will not be excluded measured -Pending time from the On-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. valid Pending Event Supplemental definition of terms: Measures Resolution Time means the percentage of New Authorized User setup requests that are completed within elapsed time from the required timeframes during record being created to the Measurement Period time the record is completely resolved. Termination Request Name will include: User Provisioning and Work Order = Computer Hardware Implementation Active Directory ID CRM Mainframe Oracle Remote Access/VPN UNIX RightFax TeamForge TimeTracker AS/400-iSeries Enterprise Business Applications Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply No Threshold parameters: ***% of requests completed within *** and ***% within *** SLA Metrics and parameters:(field parameters: (field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Completed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Work Terminate A Resource (employee/contractor/vendor) andWork Order Name Summary is = “*EUDTerminate System Access” or Terminate Mainframe Access or Terminate Remote Access VPNAND All incident records for the period whereSummary = “TERMINATION_CLGX:Termination*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from periodExcluded in SLA reporting Reporting <>”Yes”Status > YesCalculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Latest Work Order Completed Date/Time - Approval – earliest Work Order Assigned Date/Time - Pending Time Two (2) thresholds will be computed :Threshold (1) Service Level Achievement = (Number of End User Device Setup with SLA Elapsed time <=successfully completed requests within ***/ Total * /Total number of End User Device Setup requests in the measurement period) * 100% Threshold (2) Service Requests for Level Achievement (Number of successfully completed requests within *** /Total number of requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups will be excluded from the On-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Continual Service Improvement Supplemental definition of terms: Yes Measures the percentage of New Authorized User setup requests that are completed within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field parameters: (field names in OPAS) Requested by CompanyRequest SummaryClosed Date/TimeSubmitted Date/TimeApproval Date/TimePending TimeStatusExcluded from SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type = “New User Provisioning” If Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from SLA reporting <>”Yes”Status = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Completed Date/Time - – Approval Date/Time - – Pending Time Service Level Achievement = Number of End User Device Setup with SLA Elapsed time <== **** / Total number of End User Device Setup Service Requests for the Measurement Period

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups will Any hold in approval processes or change request initiated by CoreLogic- Supplier's failure to meet this Service Level in respect of any hardware-related Incidents shall be excluded from excused to the On-extent that such failure is caused by any Supplier third party provider's failure to perform, or delay in performing, any repair or replacement actions required to be performed by such third party provider in connection with the resolution of any such Incident; provided, that (i) Supplier uses commercially reasonable efforts to cause such third party providers to perform within the required time frame and (ii) to the extent documented in Supplier's Root Cause Analysis- Pending Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. based on allowed Pending Event Supplemental definition of terms: Measures the percentage time taken between processing of New Authorized User setup requests that are completed within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation approved request(s) Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply No Threshold parameters: ***% of requests completed within ***; ***% completed within *** SLA Metrics and parameters:(field parameters: (field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Completed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*” Firewall Request or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( IP Assignment Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from periodExcluded in SLA reporting Reporting <>”Yes”Status > Yes Calculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Request Completed Date/Time - – Request Approval Date/Time - Time- Total Pending Time ***% - Service Level Achievement = Number of End User Device Setup with SLA Elapsed time <=(within ***/ Total )= (Number of successfully completed requests within *** /Total number of End User Device Setup requests in the measurement period) * 100% ***% - Service Requests for Level Achievement (within ***)= (Number of successfully completed requests within *** /Total number of requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Requests, OPAS Incidents Exceptions: - Batch new user setups will be excluded from the On-Time Completion percentage calculation. Any hold in approval processes or Change Request initiated by CoreLogic - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Any valid Pending events Supplemental definition of terms: Measures the percentage time taken between processing of approved request to setup the account(s) SecAdmin will be the support group for Dell that handles User Access New Authorized User setup requests that are completed within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation Request will include: Active Directory Check Writer CRM Oracle Unix VPN TeamForge TimeTrack Mainframe RightFax Enterprise or Business Unit Software (list provided in the NUP form where Dell is required to provision logical access) AS/400 iseries Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) 24 business hours, then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeWork Order Assigned Date/TimeApproval TimeWork Order Completed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”(Request Summary = “New User Provisioning”Get Work Provisioning “ andWork Order Name Summary = “*EUD*” or Work Order name SLAor Request Summary = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User DeviceOracle Access” or ““*TEMP NUP- SecAdmin- Mainframe/zSeries or *TEMP NUP UNIX User Addition or *TEMP NUP CLGX-Computer Hardware” Time Tracker or “*TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”Digital Certificate (VPN) orRequest Closed Date/Time is within the reporting date of the SLAExcluded from periodWork Order Complete Date/TimeWork Order Assigned Date/TimeExcluded in SLA reporting Reporting <>”Yes”Status > Yes AND All incident records with Summary = “Closed”CoreLogic authorized users, currentlyPROVISION_CLGX:Requested by Company = “CORELOGIC”, “RELS”,”FINITINew User Activation*” Calculations Request SLA Elapsed Time = Latest Work order Completed Date/Time - Approval Date/Time - Work order earliest Assigned Date and Time- Total Pending Time %Service Level Achievement = (Number of End User Device Setup successfully completed requests with Request SLA Elapsed time <=***/ Total /Total number of End User Device Setup Service Requests for requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Request Management, OPAS Incident Records Exceptions: - Batch new user setups Any hold in approval processes or Change Request initiated by CoreLogic - Any termination requests over 40 during a given day will not be excluded measured -Pending time from the On-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. valid Pending Event Supplemental definition of terms: Measures Resolution Time means the percentage of New Authorized User setup requests that are completed within elapsed time from the required timeframes during record being created to the Measurement Period time the record is completely resolved. Termination Request Name will include: User Provisioning and Work Order = Computer Hardware Implementation Active Directory ID CRM Mainframe Oracle Remote Access/VPN UNIX RightFax TeamForge TimeTracker AS/400-iSeries Enterprise Business Applications Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply No Threshold parameters: ***% of requests completed within *** and ***% within *** SLA Metrics and parameters:(field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Completed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Work Terminate A Resource (employee/contractor/vendor) andWork Order Name Summary is = “*EUD*Terminate System Access” or Work Order name Terminate Mainframe Access or Terminate Remote Access VPNAND All incident records for the period whereSummary = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) TERMINATION_CLGX:Termination*”Request Closed Date/Time is within the reporting date of the SLAExcluded from periodExcluded in SLA reporting Reporting <>”Yes”Status > YesCalculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Latest Work Order Completed Date/Time - Approval earliest Work Order Assigned Date/Time - Pending Time Two (2) thresholds will be computed :Threshold (1) Service Level Achievement = (Number of End User Device Setup with SLA Elapsed time <=successfully completed requests ***/ Total * /Total number of End User Device Setup requests in the measurement period) * 100% Threshold (2) Service Requests for Level Achievement (Number of successfully completed requests within *** /Total number of requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups Any Storage provisioning requests which exceed (in sum) more than ***% of allocated storage during the designated Measurement Period will be excluded from the On-Time Completion percentage calculationexcluded. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. Locally attached storage - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Third Party Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Exception Continual Service Improvement Supplemental definition of terms: Yes Measures the percentage of New Authorized User setup requests Tier 1, 2, and 3 storage configuration service requests, less than 100TB of all allocated storage, that are completed performed within the required timeframes timeframe during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation PeriodAllocated Storage is equivalent last month’s storage capacity report which will be used a monthly baseline for the ***% value. Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) , then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field parameters: (field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Closed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*Server Storage Request” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) (question included at the work order level to indicate whether the request Total Size in GB)Request Closed Date/Time is within the reporting date of the SLAExcluded from periodTotal Size in GB <100 TBExcluded in SLA reporting Reporting <>”Yes”Status > Yes Calculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Request Completed Date/Time - – Request Approval Date/Time - Time- Total Pending Time Service Level Achievement = (Number of End User Device Setup successfully completed requests with Request SLA Elapsed time <=***/ Total /Total number of End User Device Setup Service Requests for requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups Greater than 10 in single request is batch and will be excluded from the Onon-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., i.e. ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements Customer Approval Time not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. included in SLA calculation - Pending Time based on Valid Pending Activity Supplemental definition of terms: Measures the percentage of New Authorized User setup requests Physical Service Provisioning Service Requests that are completed fulfilled by Supplier within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation timeframe. This Service Level applies to standard configuration x*** servers Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) , then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Closed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type = “New User Provisioning” If Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from SLA reporting <>”Yes”Status = “Closed”CoreLogic authorized users, currently:Requested by CriteriaSupporting Company = “CORELOGIC”, “RELS”,”FINITIFINITI”,”RELS”,”STARS”Request Summary= “Physical Server Install - UNIX/Linux - Internal” or “Physical Server Install - Windows - Internal”Request ClosedDate/Time is within the reporting periodExcluded in SLA Reporting <> Yes Calculations Request SLA Elapsed Time = Request Completed Date/Time - Request Approval Date/Time - Time- Total Pending Time Service Level Achievement = (Number of End User Device Setup successfully completed requests with Request SLA Elapsed time <=/Total number of requests in the measurement period) * 100% 37. 2.4.j KM-MR-VIRTUAL SERVER PROVISIONING REQUEST SLA Start Date: 8/1/2013 First Reporting Period: 8/31/2013 First Report Date: 9/6/2013 Reporting Period: *** UNDERSTANDING Contract Reference: Category: CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)CORELOGIC-Dell Supplement A Key Measurement Interpreted Intent of SLA: The intent of this Service Level is to measure the requests to add server(s) into Cloud Environment: Less than */ Total number ** VM's - Percentage of End User Device Setup Service Requests for server provisioning requests that are successfully completed within the Measurement Periodtarget timeframe

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups will be excluded from the On-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as Any time greater than *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus LocationsCoreLogic to perform applicable testing of the software package. Supplemental definition of terms: Measures the percentage time taken to package software from the receipt of New a request for new software to the time that the software is available for the Authorized User setup requests that are completed within to install via the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation software distribution system. Software Package is a single software title whose installer has been modified in a manner to install with predetermined settings. Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) , then this Low Volume exception shall not apply Threshold parameters: ***% of work requests are completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by for CompanyRequest SummaryClosed Date/TimeSubmitted Date/TimeApproval Date/TimePending TimeStatusExcluded from SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type = “New User ProvisioningSoftware Package Creation/Deployment - DTE” If Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) Closed Date/Time is within the reporting date of the SLAExcluded from SLA reporting <>”Yes”Status = “Closed”CoreLogic authorized users, currently:Closed” Requested by Company = “CORELOGIC”, “RELS”,”FINITIRELS”,”FINITI”,”STARS” Calculations SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time Service TimeService Level Achievement = Number of End User Device Setup Packaging Request with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups Any Storage provisioning requests which exceed (in sum) more than 5% of allocated storage during the designated Measurement Period will be excluded from the On-Time Completion percentage calculationexcluded. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. Locally attached storage - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Third Party Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Exception Supplemental definition of terms: Measures the percentage of New Authorized User setup requests Tier 1, 2, and 3 storage configuration service requests, less than 100TB of all allocated storage, that are completed performed within the required timeframes timeframe during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation PeriodAllocated Storage is equivalent last month’s storage capacity report which will be used a monthly baseline for the ***% value. Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) , then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed Summary NameRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Closed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Work Order Name = “*EUD*Server Storage Request” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) (question included at the work order level to indicate whether the request Total Size in GB)Request Closed Date/Time is within the reporting date of the SLAExcluded from periodTotal Size in GB <100 TBExcluded in SLA reporting Reporting <>”Yes”Status > Yes Calculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Request Completed Date/Time - Request Approval Date/Time - Time- Total Pending Time Service Level Achievement = (Number of End User Device Setup successfully completed requests with Request SLA Elapsed time <=***/ Total /Total number of End User Device Setup Service Requests for requests in the Measurement Periodmeasurement period) * 100%

Time Definitions. Reporting Tools: OPAS Service Requests Exceptions: - Batch new user setups Greater than *** in single request is batch and will be excluded from the Onon-Time Completion percentage calculation. - Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation. - Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation. - Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.) - Request for Non-Standard Hardware that requires unique configuration requirements not previously defined. _ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations. Continual Service Improvement Supplemental definition of terms: Yes Measures the percentage of New Authorized User setup requests Virtual Service Provisioning Requests (less than ***) that are completed fulfilled by Supplier within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation timeframe Low Volume Eligible: Yes, provided that if any single request is not resolved within ***) , then this Low Volume exception shall not apply Threshold parameters: ***% of requests completed within *** SLA Metrics and parameters:(field parameters: (field names in OPAS) Requested by Supporting CompanyRequest SummaryClosed SummaryWork Order SummaryRequest Approval Date/TimeSubmitted TimeRequest Assigned Date/TimeApproval TimeRequest Closed Date/TimePending TimeStatusExcluded from TimeExcluded in SLA Reporting Logical description of the SLA calculation: Report CriteriaAll Request Records with Request Type CriteriaSupporting Company = “New User Provisioning” If Request CORELOGIC”, “FINITI”,”RELS”,”STARS”Request Summary = “New User Provisioning”Get Virtual Server Install - Linux - Internal or “Virtual Server Install - Windows - Internal “And Work Order Name Summary = “*EUD*Provision Server” or and Work Order name Summary = “Desk Phone*” or Work Order Name = “Mobile Service Device*” or ( Request Type = ““TEMP NUP CLGX-Add or Install End User Device” or ““TEMP NUP CLGX-Computer Hardware” or “TEMP NUP CLGX-Desk Phone” or “TEMP NUP CLGX-TEM-Mobile Device”) /QA”Request Closed Date/Time is within the reporting date of the SLAExcluded from periodExcluded in SLA reporting Reporting <>”Yes”Status > Yes Calculations Request SLA = “Closed”CoreLogic authorized users, currently:Requested by Company = “CORELOGIC”, “RELS”,”FINITI” Calculations SLA Elapsed Time = Latest Completed Date/Time Date for Work Orders – Earliest Assigned Date for Work - Approval Date/Time - Total Pending Time Service Level Achievement = (Number of End User Device Setup successfully completed requests with Request SLA Elapsed time <=***/ Total /Total number of End User Device Setup Service Requests for requests in the Measurement Periodmeasurement period) * 100%