Common use of Training Plan Clause in Contracts

Training Plan. The Contractor shall provide training and training materials to ensure that all users and administrators can proficiently use the 9-1-1 CPE system. The Contractor will provide the following: 1) A comprehensive training program that provides CPE users with the skills necessary to operate all features of the 9-1-1 system 2) Training at a time mutually agreed upon by the PSAP and the Contractor. Training schedule to be created by Contractor 3) Instructors proficient with the provided solution 4) Training to be provided within two weeks of go-live (PSAP delays are not considered a reason to change the training schedule) 5) Train no more than six (6) users per instructor, per class, unless a larger class is mutually agreed to by the PSAP and the Contractor. All training classes should be scheduled so as to reduce the number of site visits necessary to train all personnel 6) In addition to CPE user training, the Contractor will provide administrator training: a) This training shall cover routine MACs accessible by a System Administrator, routine trouble shooting procedures and problem reporting procedures. b) MIS training shall be provided no more than 30 calendar days following cutover. c) Training will also include an on-site instructor(s) at the beginning of the system acceptance testing period. The purpose of the instructor(s) will be to assist PSAP personnel as needed after they begin using the new equipment (cutover coach). 7) Post-cutover training shall be provided to the PSAP upon the PSAP’s request. Post-cutover training will be provided for no less than six (6) users or system administrators in any single training session. 8) Appropriate manuals and other materials must be provided to each participant in training. All manuals and materials must be provided in an electronic format only. 9) Online reference materials and manuals must be updated on a continual basis to reflect CPE system upgrades, new functionality, and system releases.

Training Plan. The Contractor shall provide training and training materials to ensure that all users and administrators can proficiently use the 9-1-1 CPE Data Sharing system. The Contractor will shall provide the following: 1) a. A comprehensive training program that provides CPE Data Sharing users with the skills necessary to operate all features of the 9-1-1 system 2) b. Training at a time mutually agreed upon by the PSAP and the Contractor. Training schedule to be created by Contractor 3) c. Instructors proficient with the provided solution 4) d. Training to be provided within two weeks of go-live (PSAP delays are not considered a reason to change the training schedule) 5) e. Train no more than six (6) users per instructor, per class, unless a larger class is mutually agreed to by the PSAP and the Contractor. All training classes should be scheduled so as to reduce the number of site visits necessary to train all personnel 6) f. In addition to CPE user training, the Contractor will provide administrator training: a1) This training shall cover routine MACs functions accessible by a System Administrator, routine trouble shooting procedures and problem reporting procedures. b2) MIS training Training shall be provided no more than 30 thirty (30) calendar days following cutover. c3) Training will also include an on-site instructor(s) at the beginning of the system acceptance testing period. The purpose of the instructor(s) will be to assist PSAP personnel as needed after they begin using the new equipment (cutover coach). 7) g. Post-cutover training shall be provided to the PSAP upon the PSAP’s request. Post-cutover training will be provided for no less than six (6) users or system administrators in any single training session. 8) h. Appropriate manuals and other materials must be provided to each participant in training. All manuals and materials must be provided in an electronic format only. All training materials and data related to training are property of Cal OES. 9) i. Online reference materials and manuals must be updated on a continual basis to reflect CPE Data Sharing system upgrades, new functionality, and system releases.

Training Plan. ‌ The Contractor shall provide training and training materials to ensure that all users and administrators can proficiently use the 9-1-1 CPE Data Analytics system. The Contractor will provide the following: 1) A. A comprehensive training program that provides CPE Data Analytics users with the skills necessary to operate all features of the 9-1-1 system; 2) B. Training at a time mutually agreed upon by the PSAP and the Contractor. Training schedule to be created by Contractor; 3) C. Instructors proficient with the provided solution; 4) D. Training to be provided within two weeks of go-live (PSAP delays are not considered a reason to change the training schedule); 5) E. Train no more than six (6) users per instructor, per class, unless a larger class is mutually agreed to by the PSAP and the Contractor. All training classes should be scheduled so as to reduce the number of site visits necessary to train all personnel; 6) F. In addition to CPE user training, the Contractor will provide administrator training: a) 1. This training shall cover routine MACs functions accessible by a System Administrator, routine trouble shooting procedures and problem reporting procedures. b) MIS training 2. Training shall be provided no more than 30 calendar days following cutover. c) 3. Training will also include an on-site instructor(s) at the beginning of the system acceptance testing period. The purpose of the instructor(s) will be to assist PSAP personnel as needed after they begin using the new equipment (cutover coach). 7) G. Post-cutover training shall be provided to the PSAP upon the PSAP’s request. Post-cutover training will be provided for no less than six (6) users or system administrators in any single training session. 8) H. Appropriate manuals and other materials must be provided to each participant in training. All manuals and materials must be provided in an electronic format only. All training materials and data related to training are property of Cal OES. 9) I. Online reference materials and manuals must be updated on a continual basis to reflect CPE Data Analytics system upgrades, new functionality, and system releases.