Unauthorised work. In the event that you carry out, procure or otherwise authorise the carrying out of Unauthorised Work or tamper with any sealed part of the Equipment without our prior written consent we may, at our election: charge you an additional fee for any work we need to do to return the Equipment to its normal working order; cease providing any services under these Service Terms to you until you have returned the Equipment to its normal working order in accordance with any Operating Manuals; or terminate these Service Terms.
Unauthorised work. If someone contacts us to carry out a service or repair and does not inform us prior to the visit that the appliance is still under a manufacturers or other external warranty prior to our visit, or has not obtained authorisation for this work to be carried out by ourselves from the manufacturer, insurance company or their landlord or any other third party; then this person will be liable to pay the Invoice in full. If we attend a callout on behalf of a manufacturer and the product is found not to be the problem, then the home owner may be invoiced for the visit and any parts used either by HEATBASE Ltd or the manufacturer depending on the manufacturers policy relating to non-product faults.
