Utility and SCADA System Alarms and Customer Calls. If a staff member receives a SCADA Call and can resolve the call by phone or system log-in the staff member will receive a one (1) hour SCADA call-in pay. If call is handled after midnight the staff member will receive a two (2) hour SCADA call in pay, or minimum call-in pay if physical presence is required on site to resolve the alarm. If a staff member receives a Customer call and can resolve the call by phone or system log-in the staff member will receive a one (1) hour call-in pay. If call is handled after midnight the staff member will receive a two (2) hour call in pay, or minimum call in pay if physical presence is required on site to resolve the alarm.
