VARIABLES USED AS INDICATORS Sample Clauses

VARIABLES USED AS INDICATORS b.1.- The sum total of waiting time, computed as of the moment that calls are received by the Automated Call Distribution Center until they are answered by Operators or the User abandons the call. b.2.- Total number of calls received by the Automated Call Distribution Center.
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VARIABLES USED AS INDICATORS b.1.- The sum of satisfied service orders, as established in the plan. b.2.- The total number of service orders located in places where CANTV lacks a physical presence, registered as of December 31, 1999, plus those incorporated into the plan as effected through the provisions established in item i of this section.
VARIABLES USED AS INDICATORS b.1.- The sum total of waiting time measured in seconds: the percentage of answered calls received in X seconds (where X is the annual objective of each service) are converted into average answer time using a conversion program based on the tables of Erlang C. Luego; the daily call volume shall be multiplied by the average answer time. The results shall be aggregated to derive a monthly total. b.2.- Total number of calls received monthly.
VARIABLES USED AS INDICATORS b.1.- Total number of international and domestic long distance calls billed over a period of less than 45 days. b.2.- Total number of international and domestic long distance calls billed.

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