We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content.

For more information visit our privacy policy.

Answer time definition

Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone number and a natural gas public utility or alternative gas supplier representative or automated system is ready to render assistance or accept information to process calls.
Answer time means a measurement in seconds from the point the carrier's telephone system receives the call until the call is answered by the carrier's representative or voice response unit and ready to accept information. When the carrier uses a menu-driven system, the measurement begins once the menu-based system has transferred the customer into the carrier's telephone system until the call is answered by the carrier's representative.
Answer time means a measurement from the point the last digit of the meter service provider’s entity’s telephone number is dialed, or, if a menu- driven system is used, from the point the last menu digit is dialed by the subscriber and the call is answered by the meter service provider entity.

Examples of Answer time in a sentence

  • Answer time shall not be reported as an average speed of answer or by using a weighted service level.

  • Answer time for NEN’s test center should be within twenty (20) seconds with a maximum hold time of five (5) minutes.

  • The Initial Order will include the time limit for filing an Answer, time period for filing proof of service, the judge’s name, the calendar number, the initial scheduling conference time and date, and the courtroom.

  • Calculated by first dividing total T Answer time for all Minnesota gas calls by the total number of Minnesota natural gas calls handled.

  • Operator Services Performance Same as Sprint PCS X X - Answer time, etc.


More Definitions of Answer time

Answer time means the time between the connection of a call to Contractor’s call center and the time when a Contractor employee, agent, Subcontractor, or representative answers the call.
Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone number and a natural gas public utility or alternative gas supplier representative or
Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility's or alternative gas supplier's telephone
Answer time means a measurement from the point the last digit of the entity’s telephone number is dialed or, if a menu-driven system is used, from the point the last menu digit is dialed by the subscriber customer and the call is answered by the entity an entity representative or automated system is ready to render assistance and/or accept information to process calls.
Answer time means a measurement from the point the customer dialed the last digit of the natural gas public utility’s or Alternative Gas Supplier’s entity’s telephone number is dialed or, if the natural gas public utility or Alternative Gas Supplier uses a menu-driven system is used, from the point the customer dialed the last menu digit is dialed by the customer and an natural gas public utility or Alternative Gas Supplierentity representative or automated system is ready to render assistance and/or accept information to process calls.
Answer time means a measurement from the point a call is placed in the answering queue.
Answer time means the time between the connection of a call to the ASB’s call center and the time when an ASB employee, agent, Subcontractor, or representative answers the call.