Call Volume. If the number of 911 calls from Customer’s Subscribers exceeds three percent (3%) of the total Subscriber Records managed on behalf of Customer in Provider’s ALI database in any applicable month. Provider may charge Customer a $5.00 surcharge per call. For example, normal call volume per month per Customer typically is approximately one to two percent (1-2%) of the total Customer’s Subscriber Records managed on behalf of Customer in Provider’s ALI database.
Call Volume. Provider shall answer the Volume provided in the applicable Final Forecasts. Handled Volume that exceeds the applicable Final Forecast by [*] percent ([*]%) for any [*] interval, where Service Level KPIs are not met, will not be included in the KPI calculation for the applicable Month.
Call Volume. 1. StarTek will provide Advanced Activations utilizing full time equivalents ("FTEs") in accordance with this Statement of Work. An FTE is defined as * Customer Contact Employee (CCE) *.
Call Volume. StarTek shall answer the call volume provided in the Final Forecast. Handled call volume that exceeds the Final Forecast by [*]% for any [*] interval, where service level is not met, will not be included in the monthly KPI calculation for Service Level.
Call Volume. Subject to Section 1(e)(iv) Sony shall provide Vendor the data and authority to receive at least 25,000 calls per month; Sony however provides no guarantee, in the event of a business downturn, that such call volume will be achieved. For purposes of this section, business downturn shall be defined as circumstances not controlled directly or indirectly by Sony that causes a material decline in telephone traffic, sales and/or the profitability of the VAIO business segment of business for Sony no longer meets the internal business requirements of Sony to continue in, such business segment through direct marketing. In the event that Sony relies on this section in order to justify the decline in call volume as outlined above, it is understood and agreed that Sony shall not change the business requirements for continuation in said business segment in order to invoke this section. It is further understood and agreed that in the event that call volume goes below 25,000 per month and/or Sony determines that Sony shall no longer participate in the VAIO segment, Vendor shall be entitled to payment as if the campaign continued to the ending date of this Agreement with incoming call volumes of ten thousand (10,000) per month at the average Sony revenues attributable to such a call volume for the ninety (90) days prior to the announcement by Sony of Sony's discontinuation of participation in such business segment.
Call Volume. The Service shall provide 24 (twenty-four) ports as well as 24 (twenty- four) return ports to simultaneously answer calls with the ability for Authority to raise or lower quantities in the future. The Service shall allow for temporary port expansion on an as needed basis at the request of Authority.
