Visitor Complaints. The Concessionaire’s A & I Liaison and the Concessionaire’s Agreement Manager will make themselves familiar with the ADA requirements related to the Concessionaire’s operations. The Concessionaire will follow the accessibility guidelines provided by the Park Manager and will use the complaint procedure found on the Division’s website at xxx.XxxxxxxXxxxxXxxxx.xxx for any visits, calls, or complaints from visitors to initiate the resolution of the complaint to the visitor’s and the Department’s satisfaction.
Visitor Complaints. The Concessionaire’s A & I Liaison and the Concessionaire’s Agreement Manager shall make themselves familiar with the ADA requirements related to the Concessionaire’s operations. The Concessionaire shall follow guidelines as provided by the Park Manager for accessibility and follow the Department’s complaint procedure found on the Division’s website at xxx.XxxxxxxXxxxxXxxxx.xxx for any visits, calls, or complaints from visitors to initiate the resolution of the complaint to the visitor’s and the Department’s satisfaction. The Concessionaire’s A & I Liaison shall: act as liaison with the A & I Coordinator; educate and direct other Concessionaire staff in ADA matters and issues; and cooperate with the A & I Coordinator.
