VNS Monitor Level of Service Proactive Notification Calculation Sample Clauses

VNS Monitor Level of Service Proactive Notification Calculation. The Notification Period begins with opening of a trouble ticket for a Hard Outage. Verizon has 15 minutes to notify Customer’s primary point of contact from the start point of the Notification Period. Verizon is in compliance with the proactive outage notification SLA if the Customer opened the trouble ticket or contacts Verizon within the Notification Period. Verizon will provide the ticket number and an initial status.
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