WARRANTY AND RETURN PROCESS Sample Clauses
The WARRANTY AND RETURN PROCESS clause outlines the procedures and conditions under which products can be returned and warranties can be claimed. Typically, it specifies the timeframe for returns, the requirements for products to be eligible (such as being unused or in original packaging), and the steps customers must follow to initiate a return or warranty claim. This clause ensures that both parties understand their rights and obligations regarding defective or unwanted products, thereby reducing disputes and providing a clear mechanism for resolving issues related to product quality or satisfaction.
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WARRANTY AND RETURN PROCESS. Upon discovery of any failure of the hardware components in the Hardware to conform to the applicable warranty during the Warranty Period, You are required to contact Veritas within ten (10) days after such failure and seek a return material authorization (“RMA”) number. Veritas will promptly issue the requested RMA as long as Veritas determines that You meet the conditions for warranty service. The allegedly defective hardware component shall be returned to Veritas, securely and properly packaged, freight and insurance prepaid, with the RMA number prominently displayed on the exterior of the shipment packaging. Veritas will have no obligation to accept any hardware component which is returned without an RMA number. Transportation costs, if any, incurred in connection with the return of a hardware component to Veritas, shall be borne by You. Veritas shall pay any transportation costs incurred with the redelivery of the repaired or replaced hardware component. If Veritas reasonably determines that (i) the hardware component thereof, is functional or (ii) the allegedly defective hardware component is not covered by the terms of the warranty provided in Section 2, or that a warranty claim is made after the Warranty Period, Veritas shall have the right to charge You, and You shall pay to Veritas, any expenses incurred by Veritas for such warranty claim, including, without limitation, testing costs, administrative costs for processing the warranty claim, and/or transportation costs.
WARRANTY AND RETURN PROCESS. Upon discovery of any failure of the hardware components in the Hardware to conform to the applicable warranty during the Warranty Period, You are required to contact Symantec within ten (10) days after such failure and seek a return material authorization (“RMA”) number. Symantec will promptly issue the requested RMA as long as Symantec determines that You meet the conditions for warranty service. The allegedly defective hardware component shall be returned to Symantec, securely and properly packaged, freight and insurance prepaid, with the RMA number prominently displayed on the exterior of the shipment packaging. Symantec will have no obligation to accept any hardware component which is returned without an RMA number. Transportation costs, if any, incurred in connection with the return of a hardware component to Symantec, shall be borne by You. Symantec shall pay any transportation costs incurred with the redelivery of the repaired or replaced hardware component. If Symantec reasonably determines that (i) the hardware component thereof, is functional or (ii) the allegedly defective hardware component is not covered by the terms of the warranty provided in Section 2, or that a warranty claim is made after the Warranty Period, Symantec shall have the right to charge You, and You shall pay to Symantec, any expenses incurred by Symantec for such warranty claim, including, without limitation, testing costs, administrative costs for processing the warranty claim, and/or transportation costs.