Warranty claims with regard to subscription licenses. 6.7.1 PTC will provide and maintain the subscription licenses in a suitable condition for the contractual use (“fitness for contractual use”). The maintenance of the subscription licenses’ fitness for contractual use will be provided by way of Support Services in accordance with the terms and conditions for Support Services as set out under xxxx://xxxxxxx.xxx.xxx/support/services/support-policies/, such Support Services being included with the purchase of subscription licenses without additional fee. The obligation to maintain the Licensed Products does not include adjustments to changes in operating conditions or the IT environment, in particular to changes in hardware or operating systems or to new file formats.
Warranty claims with regard to subscription licenses. 7.7.1 PTC will provide and maintain the subscription licenses in a suitable condition for the contractual use (“fitness for contractual use”). The maintenance of the subscription licenses’ fitness for contractual use will be provided by way of Support Services in accordance with the terms and conditions for Support Services as set out under xxxx://xxxxxxx.xxx.xxx/support/services/support-policies/, such Support Services being included with the purchase of subscription licenses without additional fee. The obligation to maintain the Licensed Products does not include adjustments to changes in operating conditions or the IT environment, in particular to changes in hardware or operating systems or to new file formats.
7.7.2 In the event of an Error as defined in Schedule B affecting a Licensed Product’s fitness for contractual use, PTC at its sole discretion may (a) replace the Licensed Product(s) that contains the Error or (b) repair the Error, provided that the notice of the Error is received by PTC promptly after discovery of such Error by Customer and Customer provides such additional information regarding the Error as PTC reasonably requests. If the repair (either by providing a bug fix, a workaround or otherwise) or replacement fails finally (after at least two attempts for the same Error from the side of PTC within reasonable periods of time), Customer shall be entitled, at Customer's choice, to (a) a termination of the Licensed Product(s) containing the Error so that PTC provides a refund of the prepaid subscription fees for the remainder of the subscription term for the Licensed Product(s) containing the Error upon return of such Licensed Product(s) and any copies made thereof or (b) a reasonable reduction in the subscription fee of the respective Licensed Product(s). Replacements or repairs shall be made without acknowledgement of a legal obligation and shall not suspend the limitation period for warranty claims related to the Licensed Products.
7.7.3 PTC's liability for damages without fault (verschuldensunabhängige Haftung) for defects that existed upon PTC’s acceptance of an order is excluded.
7.7.4 The Customer's right to terminate for deprivation of use in accordance with section 543 para.
