Webcare Sample Clauses

Webcare. In addition to the overall monitoring of social media and the sentiment of the users about the NS, the NS has a dedicated Webcare team. This Webcare team is responsible for addressing the request of the users. While the options –due to the complex organization of the train operations- to respond to individual requests are limited, the Webcare team does cater to individual requests for information. By combining the internal knowledge about schedules, disruptions and alternate routes the Webcare team can provide detailed information to the passengers. Furthermore the Webcare team is also able to enlist and offer certain services, such as assistance for disabled passengers or taking care of administrative processes. The NS has equipped and trained their Webcare team to be able to map these request to the various procedures and processes that exist in the organization. The Webcare team is able to identify these needs and use the appropriate channels to address them either directly or provide additional guidance (information) to the customer in need to get his or her needs addressed.
Sample 1
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Related to Webcare

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