Website Requirements. The Contractor shall post on its website in a prominent place, in Prevalent Languages and Alternative Formats: 1. Enrollee Information; 2. Contact information for EOHHS’ Ombudsman; 3. A method for submitting inquiries, providing feedback, and initiating Grievances, including for Enrollees who do not have access to email; 4. The Provider Directory; 5. How Enrollees may access oral interpretation services free-of-charge in any non- English language spoken by Enrollees; 6. How Enrollees may access written materials in Prevalent Languages and Alternative Formats; and 7. Additional information as specified by EOHHS.
Appears in 4 contracts
Samples: Primary Care Accountable Care Organization Contract, Primary Care Accountable Care Organization Contract, Primary Care Accountable Care Organization Contract
Website Requirements. The Contractor shall post on its website in a prominent place, in Prevalent Languages and Alternative Formats:
1. Enrollee Information;Information;
2. Contact information for EOHHS’ Ombudsman;
3. A method for submitting inquiries, providing feedback, and initiating Grievances, including for Enrollees who do not have access to email;
4. The Provider Directory;
5. How Enrollees may access oral interpretation services free-of-charge in any non- non-English language spoken by Enrollees;Enrollees;
6. How Enrollees may access written materials in Prevalent Languages and Alternative Formats; and
7. Additional information as specified by EOHHS.
Appears in 3 contracts
Samples: Standard Contract, Standard Contract, Accountable Care Organization Contract
Website Requirements. The Contractor shall post on its website in a prominent place, in Prevalent Languages and Alternative Formats:
1. Enrollee Information;Information;
2. Contact information for EOHHS’ Ombudsman;
3. A method for submitting inquiries, providing feedback, and initiating Grievances, including for Enrollees who do not have access to email;
4. The Provider Directory;
5. How Enrollees may access oral interpretation services free-of-charge in any non- non-English language spoken by Enrollees;Enrollees;
6. How Enrollees may access written materials in Prevalent Languages and Alternative Formats; and
7. Additional information as specified by EOHHS.
Appears in 3 contracts
Samples: Contract for Primary Care Accountable Care Organization Services, Contract for Primary Care Accountable Care Organization Services, Contract
