Workflow Automation Server Maintenance Sample Clauses

Workflow Automation Server Maintenance. If you have purchased a license to the Workflow Automation Server, then Maximizer will provide maintenance for the Workflow Automation Server as follows: (a) Workflow Automation Server First Tier Technical Support - Maximizer will provide first tier Technical Support to Your Designated Technical Support Contacts regarding the Workflow Automation Server. First tier Technical Support does not include items set out in Second Tier WAS Maintenance (described below) or Error corrections; (b) Workflow Automation Server Second Tier Maintenance - Second tier support will be provided by Vineyardsoft Corporation to Maximizer, being advanced problem diagnosis and Error corrections (the “Second Tier WAS Maintenance”). Maximizer will provide to You the results of the Second Tier WAS Maintenance but Maximizer will not be responsible for any failure of Vineyardsoft Corporation to correct Errors in the Workflow Automation Server or for the performance of Vineyardsoft Corporation; and (c) Upgrades - Maximizer will, at Your written request, provide to You all Version Releases or Service Releases to the Workflow Automation Server that Vineyardsoft Corporation makes generally available at no additional cost to Maximizer for distribution to its licensees of the Workflow Automation Server. Such Version Releases or Service Releases to the Workflow Automation Server may not be co-terminus with Version Releases or Service Releases to the Maximizer proprietary Licensed Software or the Microsoft SQL Server, (collectively, the “Workflow Maintenance”).
Sample 1
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Workflow Automation Server Maintenance. If you have purchased a license to the Workflow Automation Server and are required (in the first Contract Year) or elect (in subsequent Contract Years) to purchase Maintenance in respect of the Workflow Automation Server, then You must ensure that you also purchase either the Silver Maintenance or Gold Maintenance, which include certain levels of Technical Support (as described above). Workflow Maintenance is not available to You if you do not purchase Maximizer CRM Maintenance at all or purchase Bronze Maintenance. Maintenance for the Workflow Automation Server is provided as follows: (a) Workflow Automation Server First Tier Technical Support - Maximizer will provide first tier Technical Support to Your Designated Technical Support Contacts regarding the Workflow Automation Server. First tier Technical Support does not include items set out in Second Tier WAS Maintenance (described below) or Error corrections. (b) Workflow Automation Server Second Tier Maintenance - Second tier support will be provided by Vineyardsoft Corporation to Maximizer, being advanced problem diagnosis and Error corrections (the “Second Tier WAS Maintenance”). Maximizer will provide to You the results of the Second Tier WAS Maintenance but Maximizer will not be responsible for any failure of Vineyardsoft Corporation to correct Errors in the Workflow Automation Server or for the performance of Vineyardsoft Corporation. (c) Upgrades - Maximizer will, at Your written request, provide to You all Version Releases or Service Releases to the Workflow Automation Server that Vineyardsoft Corporation makes generally available at no additional cost to Maximizer for distribution to its licensees of the Workflow Automation Server. Such Version Releases or Service Releases to the Workflow Automation Server may not be co-terminus with Version Releases or Service Releases to the Maximizer proprietary Licensed Software or the Microsoft SQL Server; (collectively, the “Workflow Maintenance”). The amount of Technical Support you are entitled to receive as part of Workflow Maintenance will be limited unless you purchased Gold Maintenance (described above). If you have purchased Silver Maintenance, then all Incidents reported and Technical Support received as part of any of Silver Maintenance, Workflow Maintenance and Microsoft SQL Maintenance (described below) may not together exceed a maximum of 5 Incidents per Contract Year and the total time spent on all such Incidents combined cannot exceed a maxi...
Sample 1
Workflow Automation Server Maintenance. If you have purchased a license to the Workflow Automation Server, then Maximizer will provide maintenance for the Workflow Automation Server as follows: (a) Workflow Automation Server First Tier Technical Support - Maximizer will provide first tier Technical Support to Your Designated Technical Support Contacts regarding the Workflow Automation Server. First tier Technical Support does not include items set out in Second Tier WAS Maintenance (described below) or Error corrections;
Sample 1

Related to Workflow Automation Server Maintenance

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Installation Services The Bitstream 2a Service includes a Standard Install as set out below (in each case to the extent that the relevant provisioning works are not already complete for the relevant Service Order).1

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • XXX Hosting 10.1 XXX Hosting is not required for resale in the BellSouth region.

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Installation, Maintenance, Testing and Repair Unless otherwise agreed in writing by the Parties, to the extent required by Applicable Law, Interconnection provided by a Party shall be equal in quality to that provided by such Party to itself, any subsidiary, affiliates or third party. If either Party is unable to fulfill its obligations under this Section 14.2, it shall notify the other Party of its inability to do so and will negotiate alternative intervals in good faith. The Parties agree that to the extent required by Applicable Law, the standards to be used by a Party for isolating and clearing any disconnections and/or other outages or troubles shall be at parity with standards used by such Party with respect to itself, any subsidiary, affiliate or third party.

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If CSTC chooses to subtend a Verizon access Tandem, CSTC’s NPA/NXX must be assigned by CSTC to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 CSTC shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from CSTC’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office CSTC utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow CSTC’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Implementation Services Vendor shall provide the Implementation Services, if any, described in Exhibit A. The Services Fees for any Implementation Services shall be described in Exhibit A.

  • Network Interconnection Architecture Each Party will plan, design, construct and maintain the facilities within their respective systems as are necessary and proper for the provision of traffic covered by this Agreement. These facilities include but are not limited to, a sufficient number of trunks to the point of interconnection with the tandem company, and sufficient interoffice and interexchange facilities and trunks between its own central offices to adequately handle traffic between all central offices within the service areas at a P.01 grade of service or better. The provisioning and engineering of such services and facilities will comply with generally accepted industry methods and practices, and will observe the rules and regulations of the lawfully established tariffs applicable to the services provided.

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