Examples of ACD in a sentence
Ifpossible, the Department should be able to track all this information using Personal Computers and have ACD report printing capabilities.
The speed of answer is determined by measuring and accumulating the elapsed time from the entry of a CLEC call into the BellSouth automatic call distributor (ACD) until a service representative in BellSouth’s Local Carrier Service Center (LCSC) answers the CLEC call.
DHS must be able to monitor the Enrollment Center calls using ACD software capabilities in real time, using a computer monitor.
Xxxxxxx must submit a monthly statistical report containing data collected by ACD and IVR including calls received, answered, abandoned, outbound, blocked and transferred to the language line, as well average talk time, hold time, speed of answer, and voicemail messages , to be received by DHS no later than five calendar days after the end of the month.
Xxxxxxx must also provide DHS with access to historical ACD reporting including average speed of answer, percent of calls answered in 60 seconds, average wait time, abandonment times.