Call Quality definition

Call Quality means an external monitoring process that measures the representative’s ability to Adhere to policy and procedures, adequately service customers, and resolve customer issues. The three major areas of measurement are business practices, rep index, and resolution. The specified goal shall be measured [*]. Converted sites (Sites subject to Conversion training as described in Exhibit B herein) will be measured [*]after the first call received in Production. Change in procedures shall be subject to Exhibit D of the Work Order.
Sample 1
Call Quality. According to the results from the call quality observation process, as described below, the following averages must be achieved by all CCEs who have completed * of call handling, commencing in * of handling calls: => * of Implementation Schedule (Section M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average For the purposes of ensuring Call Quality, StarTek and VSTR shall measure the CCEs' call quality using the following types of observations:
Sample 1

Examples of Call Quality in a sentence

  • To this end, the Company will generally review with the employee the Call Quality Observation and Sales Floor Observation results within the employee’s next two (2) scheduled work days following the quality observation.

  • Except for Call Quality SLAs, Customer completes two steps in order to have an Outage qualify for an SLA credit.

  • Ross Partner 202.719.7524bross@wiley.lawEdgar Class Partner 202.719.7504eclass@wiley.law Practice AreasTelecom, Media & Technology ALERTFCC Releases Order to Further Implement the Improving Rural Call Quality and Reliability Act intermediate provider service quality standards, declining to require compliance with the three best practices identified by ATIS.

  • The PITB will also score a random sample survey of calls on Call Quality as well as barge into calls on a daily basis.

  • Call Quality Observation and Sales Floor Observation are tools to evaluate the effectiveness of employees to reach and maintain quality service, and to continually develop employees’ skills to provide high quality service, as well as to expand personal growth.

  • Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the Call Quality reports.

  • Ross Partner 202.719.7524bross@wiley.lawEdgar Class Partner 202.719.7504eclass@wiley.law Practice Areas−Telecom, Media & Technology ALERTFCC Releases Order to Further Implement the Improving Rural Call Quality and Reliability Act− intermediate provider service quality standards, declining to require compliance with the three best practices identified by ATIS.

  • Call Quality will be reviewed by NQR, which shall review approximately 40 Calls per month and evaluate them based on its 27-point evaluation process.

  • Call Quality Observation and Sales Floor Observation may be performed for many productive purposes such as, but not limited to, assisting in the training and development of employees, identification of customer needs and product evaluation.

  • The Call Quality SLA metric uses an assessment model that is based on jitter, latency and packet loss, or the severely concealed seconds ratio, depending on the device type.

Related to Call Quality

  • Water quality means the chemical, physical and biological condition of water.

  • Water quality volume means the volume equal to the first one-half inch of runoff multiplied by the impervious surface of the land development project.

  • National Ambient Air Quality Standards or “NAAQS” means national ambient air quality standards that are promulgated pursuant to Section 109 of the Act, 42 U.S.C. § 7409.

  • High-quality waters means all state waters, except:

  • Radiopharmaceutical quality assurance means, but is not limited to, the performance of appropriate chemical, biological, and physical tests on potential radiopharmaceuticals and the interpretation of the resulting data to determine their suitability for use in humans and animals, including internal test assessment, authentication of product history, and the keeping of proper records.

  • Water quality standards means provisions of state or federal law which consist of a designated use or uses for the waters of the Commonwealth and water quality criteria for such waters based upon such uses. Water quality standards are to protect the public health or welfare, enhance the quality of water and serve the purposes of the State Water Control Law (§ 62.1-44.2 et seq. of the Code of Virginia) and the federal Clean Water Act (33 USC § 1251 et seq.).

  • Ambient air quality standard means an established concentration, exposure time, and frequency of occurrence of air contaminant(s) in the ambient air which shall not be exceeded.

  • Applicable water quality standards means all water quality standards to which a discharge is subject under the federal Clean Water Act and which has been (a) approved or permitted to remain in effect by the Administrator following submission to the Administrator pursuant to Section 303(a) of the Act, or (b) promulgated by the Director pursuant to Section 303(b) or 303(c) of the Act, and standards promulgated under (APCEC) Regulation No. 2, as amended.

  • Collateral Quality Tests means the Collateral Quality Tests set out in the Investment Management Agreement being each of the following:

  • General air quality operating permit or "general permit" means an air quality operating permit that meets the requirements of ARM 17.8.1222, covers multiple sources in a source category, and is issued in lieu of individual permits being issued to each source.

  • Heat input means the product (expressed in mmBtu/time) of the gross calorific value of the fuel (expressed in Btu/lb) and the fuel feed rate into the combustion device (expressed in mass of fuel/time) and does not include the heat derived from preheated combustion air, recirculated flue gases, or ex- haust from other sources.

  • Collateral Quality Test means a test that is satisfied if, as of any date of determination, in the aggregate, the Collateral Loans owned (or in relation to a proposed acquisition of a Collateral Loan, both owned and proposed to be owned) by the Borrower satisfy each of the tests set forth below, calculated in each case in accordance with Section 1.3:

  • commercial air transport means an aircraft operation involving the transport of passengers, cargo, or mail for remuneration or hire.

  • service delivery and budget implementation plan means a detailed plan approved by the executive mayor of the municipality, in terms of section 53(l) (c) (ii) of the MFMA, for implementing the municipality's delivery of municipal services and which indicate –

  • air transport service means a service for the transport by air of persons, mails or any other thing, animate or inanimate, for any kind of remuneration whatsoever, whether such service consists of a single flight or series of flights;

  • Engineering control means the use of substitution, isolation, ventilation, and equipment modification to reduce exposure to SARS-CoV-2 virus and COVID-19 disease related workplace hazards and job tasks.

  • Quality control means the total of all activities performed by the Design-Builder, Designer, Construction Inspection Professional Engineering Firm and the Materials Testing Firm or Laboratory, subcontractors, producers or manufacturers to ensure that the Work performed by the Design-Builder conforms to the Contract requirements. For design, Quality Control activities shall include, but not be limited to, procedures for design quality, checking, design review including reviews for constructability, and review and approval of Working Plans. For construction, Quality Control activities shall include, but not be limited to, procedures for materials handling and construction quality, inspection, sampling and testing of materials both on site and at the plant(s), field testing of materials, obtaining and verifying Materials Certifications, record keeping, and equipment monitoring and calibration, production process control, and monitoring of environmental compliance. Quality Control also includes documentation of all QC design and construction efforts. The Scope of Work to be performed as part of the Quality Control task may be changed after the RFQ Phase.

  • air transport means the carriage by aircraft of passengers, baggage, cargo, and mail, separately or in combination, held out to the public for remuneration or hire, including scheduled and non-scheduled air services;

  • Quality means the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs;

  • High Quality Short-Term Debt Instrument means any instrument having a maturity at issuance of less than 366 days and which is rated in one of the highest two rating categories by a Nationally Recognized Statistical Rating Agency (Moody’s and S&P).

  • PJM Reliability Assurance Agreement means that certain Reliability Assurance Agreement Among Load Serving Entities in the PJM Region, on file with FERC as PJM Interconnection L.L.C. Rate Schedule FERC No. 44, and as amended from time to time thereafter.

  • Environmental Infrastructure System means the Environmental Infrastructure Facilities of the Borrower, including the Project, for which the Borrower is receiving the Loan.

  • Categorical pretreatment standard means any national pretreatment standard specifying quantities or concentrations of pollutants or pollutant properties which may be discharged to a POTW by existing or new industrial users in specific industrial subcategories, promulgated by the administrator in accordance with section 307 of the act and established under 40 C.F.R. chapter I, subchapter N.

  • Clinical evaluation means a systematic and planned process to continuously generate, collect, analyse and assess the clinical data pertaining to a device in order to verify the safety and performance, including clinical benefits, of the device when used as intended by the manufacturer;

  • Air transportation means the public carriage by aircraft of passengers, baggage, cargo, and mail, separately or in combination, for remuneration or hire;

  • air traffic control service means a service provided for the purpose of: