Call Quality definition

Call Quality. According to the results from the call quality observation process, as described below, the following averages must be achieved by all CCEs who have completed * of call handling, commencing in * of handling calls: => * of Implementation Schedule (Section M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average For the purposes of ensuring Call Quality, StarTek and VSTR shall measure the CCEs' call quality using the following types of observations:
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Call Quality means an external monitoring process that measures the representative’s ability to Adhere to policy and procedures, adequately service customers, and resolve customer issues. The three major areas of measurement are business practices, rep index, and resolution. The specified goal shall be measured [*]. Converted sites (Sites subject to Conversion training as described in Exhibit B herein) will be measured [*]after the first call received in Production. Change in procedures shall be subject to Exhibit D of the Work Order.
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Examples of Call Quality in a sentence

  • Except for Call Quality SLAs, Customer completes two steps in order to have an Outage qualify for an SLA credit.

  • Sincerely, ▇▇▇▇▇ ▇▇▇▇▇ Assistant Vice President, Labor Relations AT&T February 10, 2018 LOA 3 – Call Quality Observation ▇▇.

  • Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the Call Quality reports.

  • Call Quality will be reviewed by NQR, which shall review approximately 40 Calls per month and evaluate them based on its 27-point evaluation process.

  • Customer must make a request in writing (e-mail or fax) to the Verizon Account Team for a credit within 15 days of the end of the month for which an SLA credit is due with the MOS Call Quality reports.

  • The Call Quality SLA metric uses an assessment model that is based on jitter, latency and packet loss, or the severely concealed seconds ratio, depending on the device type.

  • To this end, the Company will generally review with the employee the Call Quality Observation results within the employee’s next two (2) scheduled work days following the quality observation.

  • In addition to the general exclusions set forth in Section 5 below, the following are excluded from the Call Quality SLA:  Services installed for less than one full calendar month.

  • In addition to the general exclusions set forth in Section 5 below, the following exclusions apply to the Call Quality SLA:  The Call Quality SLA does not apply to services installed for less than one full calendar month.

  • Call Quality Observation is a tool used to evaluate the effectiveness of employees to reach and maintain quality service, and to continually develop employees’ skills to provide high quality service, as well as to expand personal growth.

Related to Call Quality

  • Water quality means the chemical, physical and biological condition of water.

  • Water quality volume means the volume equal to the first one-half inch of runoff multiplied by the impervious surface of the land development project.

  • National Ambient Air Quality Standards or “NAAQS” means national ambient air quality standards that are promulgated pursuant to Section 109 of the Act, 42 U.S.C. § 7409.

  • High-quality waters means all state waters, except:

  • Radiopharmaceutical quality assurance means, but is not limited to, the performance of appropriate chemical, biological, and physical tests on potential radiopharmaceuticals and the interpretation of the resulting data to determine their suitability for use in humans and animals, including internal test assessment, authentication of product history, and the keeping of proper records.