Contact Centre Services definition

Contact Centre Services include Core Services, Predictive Dialing Services, and Workforce Optimisation.
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Contact Centre Services means the following core Intermedia Contact Centre services: ACD (e.g., call routing and voice queuing), Interactive Voice Response (“IVR”), Contact Centre Agent Application (“CCA”) and SIP Trunking for Contact Centre.
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Contact Centre Services means the facilities available to the Customer through the Contact Centre which enable the Customer to obtain information and for to carry out certain banking transactions/services pertaining to the Account(s).
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Examples of Contact Centre Services in a sentence

  • The Company and Union agreed on the importance of the Contact Centre Services to the business and the need for the Contact Centre Services to provide a consistent high level of service to Green Shield’s clients, providers and plan members.

  • The following are the shifts as defined for the Contact Centre Services.

  • All employees will be granted two (2) fifteen (15) minute rest periods per shift with the exception of Contact Centre Services.

  • For the avoidance of doubt, You will be required to pay for Contact Centre Services fees related to these additional CC Contract Seats until the end of the Term.

  • The Contact Centre Services fees related to these additional CC Contract Seats will be billed at the per Seat price set forth in the Contact Centre Order form.

  • The rest periods for Contact Centre Services will be equal to one (1) fifteen (15) minute rest period in the morning and one (1) twenty (20) minute rest period in the afternoon.

  • You may add CC Contract Seats at any time either through a new Contact Centre Services Order or a written amendment executed by You and RingCentral.

  • To immerse you in the real-life situations and activities that occur during a site visit to a university or college.

  • Another example of the problematic categorisation is an ATO contract for the Provision of Outsourced Contact Centre Services.

  • Customer may elect to include Custom Storage as part of their Contact Centre Services, enabling Customer to store media files in their own S3 Bucket instead of the default Cloud Storage Bucket.

Related to Contact Centre Services

  • Core Services means the services described in the Main Agreement that BNYM is obligated to perform for Company (for clarification: excluding the products and services provided pursuant to this Schedule C).

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Pharmacist services means products, goods, and services, or any combination of products, goods, and services, provided as a part of the practice of pharmacy.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.