Contact Centre Services definition

Contact Centre Services include Core Services, Predictive Dialing Services, and Workforce Optimisation.
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Contact Centre Services means the following core Company Contact Centre services: ACD (e.g., call routing and voice queuing), Interactive Voice Response (“IVR”), Contact Centre Agent Application (“CCA”) and SIP Trunking for Contact Centre.
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Contact Centre Services means the facilities available to the Customer through the Contact Centre which enable the Customer to obtain information and for to carry out certain banking transactions/services pertaining to the Account(s).
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Examples of Contact Centre Services in a sentence

  • You acknowledge and agree that all use of the Contact Centre Services shall be subject to this Service Attachment and the Agreement, including without limitation the use policies and data privacy policies in Sections 5 and 9.

  • The settings and preferences for your Contact Centre Services, including without limitation user rights, user skills, and permissions; routing, points of contact, scripts; registration Information; and activation of On-Demand CC Seats, among others, may be set and modified by those individuals whom You allow to have access to the web console (“Account Administrators”).

  • You may add CC Contract Seats at any time either through a new Contact Centre Services Order or a written amendment executed by You and RingCentral.

  • For the avoidance of doubt, You will be required to pay for Contact Centre Services fees related to these additional CC Contract Seats until the end of the Term.

  • Service Credits to be paid under this MVP SLA will be calculated based on Customer’s RingCentral MVP MRC only and will not include any other fees paid by RingCentral for any other Services, (e.g., Contact Centre Services).

  • The Contact Centre Services fees related to these additional CC Contract Seats will be billed at the per Seat price set forth in the Contact Centre Order form.

  • You acknowledge and agree that You are fully responsible and liable for all use of the Contact Centre Services, any software or hardware used in conjunction with the Contact Centre Services, and any and all fees and charges that are incurred as a result of such use.

  • The Customer acknowledges that the acts or omissions of the Account Administrators may result in additional charges or affect the Contact Centre Services.

  • Customer may elect to include Custom Storage as part of their Contact Centre Services, enabling Customer to store media files in their own S3 Bucket instead of the default Cloud Storage Bucket.

  • Notwithstanding anything to the contrary stated in the Agreement, the use of the Contact Centre Services shall be subject to the following terms: a.

Related to Contact Centre Services

  • Core Services means the services described in the Main Agreement that BNYM is obligated to perform for Company (for clarification: excluding the products and services provided pursuant to this Schedule C).

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • BPO Services means Provider’s business process outsourcing services described in the applicable Solution Exhibit, whereby Provider assumes responsibility for Customers’ business processes.

  • Software Services means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product.

  • Healthcare services means all inpatient services (i.e., acute-care diagnostic and therapeutic inpatient hospital services), outpatient services (i.e., acute-care diagnostic and therapeutic outpatient services, including but not limited to ambulatory surgery and radiology services), and professional services (i.e., medical services provided by physicians or other licensed medical professionals) to the extent offered by Defendant and within the scope of services covered on an in-network basis pursuant to a contract between Defendant and an Insurer. “Healthcare Services” does not mean management of patient care, such as through population health programs or employee or group wellness programs.

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Community support services means services authorized,

  • Storage Services means Capacity Rights and System Services.

  • Internet Services means that part of the Data & Internet Services which is accessible via the public internet. This includes internet access, email facilities, web-page facilities and any other related internet facility or services that we may provide from time to time. This specifically does not refer to wide area networking services that are not accessible via the public internet.

  • Commercial Services means any waste management service, relating or connected to accumulating, collecting, managing, recycling, sorting, storing, treating, transporting, disposing, buying or selling of waste or any other manner of handling waste excluding services rendered by the municipality;

  • Pharmacist services means products, goods, and services, or any combination of products, goods, and services, provided as a part of the practice of pharmacy.

  • Foster care services means the provision of a full range of casework, treatment and community

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.

  • Corporate Services Provider means Computershare Trust Company of Canada, a trust company formed under the laws of Canada, as corporate services provider to the Liquidation GP under the Corporate Services Agreement, together with any successor corporate services provider appointed from time to time;

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Mobile Services means the mobile telecommunications service which we provide you under Part D and as specified in your Application.

  • Special Services means all forms of services pertaining

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Personal care services means both physical assis- tance and/or prompting and supervising the performance of direct personal care tasks as determined by the resident's needs and does not include assistance with tasks performed by a licensed health professional.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.