Contact Centre. Servus Credit Union may record telephone calls made to the Servus Credit Union contact centre for the purpose of documenting transactions and for quality assurance purposes.
Contact Centre. (Hours of Work)
Contact Centre. We provide a contact centre service to support you in using our products and services. In the event that you have an emergency, the contact centre is able to undertake some basic banking transactions on your behalf, subject to you verifying your identity through our security procedures. This emergency transaction service is not intended for regular use by our customers, and we reserve the right to limit or withdraw this service altogether without prior Notice
Contact Centre. (Hours of Work)
(b) Normal hours of work may be subject to change by the Employer depending upon local conditions.
(c) Employees classified as Stationary Engineers, Field Auditors, Systems Officers 1, Systems Officers 2 and Systems Officers 3 who perform authorized work in excess of their respective hours, in excess of eight (8) hours per day or forty (40) hours per week or seven and one quarter (7 1/4) hours per day or thirty six and one quarter (36 1/4) hours per week, they shall be paid at overtime rates as defined in Article 7.6 and 7.7.
(d) Where an employee covered by section (a)(i) above is required to work before twelve (12) hours have elapsed since the completion of the employee’s previous shift, they shall be paid time and one-half (1 1/2) for those hours that fall within the twelve (12) hour period.
(e) An employee who is scheduled to work the second shift on one day will not be scheduled to work beyond 6:00 p.m. on the day immediately following, if scheduled to work the day shift.
7.3 Hours per week may vary according to the classification of the position and in accordance with the schedule in which the classification is listed (Salary and Classification Schedule attached to this Agreement).
7.4 (a) (i) Hours of work shall be posted at least three (3) weeks in advance for each establishment and there shall be no change in the schedule after it has been posted unless notice is given to the employee one (1) week in advance of the starting time of the shift as originally scheduled. If the employee is not notified one (1) week in advance they shall be paid at the same hourly rate which would apply to overtime hours worked on that day for all hours worked outside their posted scheduled hours.
Contact Centre. (Hours of Work) (Monday through Saturday, inclusive)
Contact Centre. PPNL shall provide a contact centre for the use by its Agents, during the following opening hours: Monday to Friday: 08:00 to 20:00; Saturday: 08:00 to 18:00; and Sunday: 10:00 to 16:00 (such opening hours to be hereinafter defined as “Operating Hours”) Monthly/No Comp Global
Contact Centre. The Credit Union may record telephone calls made to the Credit Union contact center to document transactions and quality assurance purposes.
Contact Centre. The successful Operators 24/7/365 manned contact centre would be expected to take bookings from the MaxiTaxi members which must be available at all times.
Contact Centre. 3.2.1 The Service Provider shall maintain the following contact channels
a. telephone contact centre;
b. post;
c. counter (or in person); and
Contact Centre. 6.1 This Clause 6 of Schedule 5 sets out the requirements in regards to the provision of a Contact Centre to ensure the Supplier is able to provide Equipment and/or Services to Service Users and/or their Carer(s), HCPs and any other Necessary Party under the Contract.
6.2 The Supplier shall provide a Contact Centre which shall be the single point of contact for Service Users and/or their Carer(s), HCPs and any other Necessary Party for access to the Services and shall be available twenty four (24) hours per day seven
