Hard IMAC definition

Hard IMAC means an approved IMAC request received from Kraft, which requires Supplier to dispatch a technician to the affected Kraft Site or Authorized User’s location in order to perform such required IMAC. A Hard IMAC will include a Soft IMAC, if necessary.
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Hard IMAC means, as the context requires, either a Desktop Hard IMAC, Data Hard IMAC, or Voice Hard IMAC.
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Hard IMAC means an IMAC that requires physical presence on-site at the End-User office or Equipment location to complete the requested activity as further explained in connection with its use.
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Examples of Hard IMAC in a sentence

  • A request for a Hard IMAC that involves different items for the same Authorized User (e.g., a change of the personal computer and a change in a peripheral device) shall constitute a single IMAC, so long as the request for all such items is made on the same IMAC request and all such items are requested to be made as of the same date.

  • This misinformation can reshape in various ways how information-driven communities make sense of their world.

  • Hard IMAC Means an approved IMAC request received from Company, which requires Supplier to dispatch a technician to the affected Site or Authorized User’s location in order to perform such required IMAC.

  • For each Hard IMAC request, Hard IMAC completion time shall be measured as the elapsed time between the time Company submits an approved Hard IMAC request to Provider and the time it has been successfully completed in accordance with the request.

  • The number of Hard IMACs in a month with Hard IMAC completion times within the respective Service Level Time Period outlined in the table below or, where not specified in the table below, delivered as committed or otherwise represented to Company, shall be divided by the total number of Company-approved Hard IMAC requests submitted during the month with the result expressed as a percentage.


More Definitions of Hard IMAC

Hard IMAC has the meaning ascribed to such term in SECTION 3.0 of PART 4 OF SCHEDULE E.
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Related to Hard IMAC

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