Planned Service Hours for the Cloud Platform means 24 hours per day.
Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.
Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.
Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.