Examples of Support Service in a sentence
Support Services will be provided during the Support Hours as set out below: Standard 08:30 to 17:00 during Normal Business Hours Enhanced No enhanced services agreed 6.2 Incidents and requests for change can be raised by in Support Service Hours via the Support Contact Number, email address or via online Support Services System detailed below.
Termination notice provisions for such Services will be as set out in the Order, the relevant Schedule 3 (Services) and/or Schedule 4 (Support Service), and in respect of such Services clause 2.1 will be deemed to be amended accordingly.
For Platinum-level Support Service, Confluent also will provide a direct phone line for P1 Support Requests in addition to standard communication channels.
During the Subscription Period, CUSTOMER agrees to pay the annual Fee for the SaaS Services and the Support Service as well as the Fee for any other Products or Services, all as specified in the Order (or if no order was agreed, the then current Pricebook will apply).