Problem Management System definition

Problem Management System. ("PMS") is an internal IBM developed software system used to record customer demographic information and encode data about the reported question or problem. The PMS will contain call records and document call activity, including the recording and tracking of all questions and problems to final resolution. The PMS can be used to verify that each customer is "entitled" to program support.
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Problem Management System. PMS”) means an internal Buyer developed software system used to record customer demographic information and encode data about the reported question or problem. The PMS will handle the dispatching of the call record. The PMS will provide management reports of the call activity, and the recording and tracking of all questions and problems to final resolution. The PMS will verify that each customer is “entitled” to program support.
Sample 1Sample 2
Problem Management System. ("PMS") is an internal Buyer developed software system used to record customer demographic information and encode data about the reported question or problem. The PMS will handle the dispatching of the call record. The PMS will provide management reports of the call activity, and the recording and tracking of all questions and problems to final resolution. The PMS will verify that each customer is "entitled" to program support. [*]=Confidential Treatment Requested--Edited Copies Form Title: Licensed & Developed Works SOW (LDWA_SOW) Page 14 of 30 Form Release: 8/98 Revision: 11/98 23 LICENSED & DEVELOPED WORKS AGREEMENT AGREEMENT # [*] STATEMENT OF WORK SOW # [*]
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Examples of Problem Management System in a sentence

  • This record becomes a part of the Problem Management System database and records the essential information about the customer question or problem.

  • Provide Service Provider personnel, other Service Component Provider(s) personnel, DIR, DIR Customers and authorized Third Party Vendors with appropriate training in using the Problem Management System and Known Error Database.

  • Implement an automated Problem Management System and Known Error Database, including the integration of applicable Software, Equipment, communications, and databases.

  • Grant DIR access to the database(s) of the Problem Management System, including the Known Error Database, and allow DIR and DIR Customer to monitor and view on an ongoing basis.

  • Supplier’s responsibilities with respect to the Incident and Problem Management system include the tasks, subtasks, and Deliverables set forth in Table 36 (Incident and Problem Management System Responsibilities) below.

  • The Problem Management System and Known Error Database are Service Management Systems.

  • Train Service Provider personnel in the use of the MSI Problem Management System and Known Error Database / Knowledge Database.

  • Train all relevant stakeholders in the use of the Problem Management System and Known Error Database / Knowledge Database.

  • Regularly update the Problem Management System (including the Known Error Database / Knowledge Database) with Service Provider and other designated Third Party Vendor solutions and best practices as they are developed, including updates based on “lessons learned” and experience with similar technologies and problems for other customers.

  • Implement a Problem Management System, including the integration of systems and processes of other Service Component Provider(s).


More Definitions of Problem Management System

Problem Management System an automated system used to track and manage the status of Problem Records;
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Problem Management System means an application that stores and tracks Problem records.
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Problem Management System means the Gap * system.
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Related to Problem Management System

  • Service Management System (SMS) means an off-line system used to access, create, modify, or update information in a Database.

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Database Management System (“DBMS”) is a computer process used to store, sort, manipulate and update the data required to provide Selective Routing and ALI.

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Safety Management System means a systematic approach to managing safety, including the necessary organisational structures, accountabilities, policies and procedures;

  • Stormwater management system means any equipment, plants,

  • energy management system means a set of interrelated or interacting elements of a plan which sets an energy efficiency objective and a strategy to achieve that objective;

  • Subscriber Management System means a system or device which stores the subscriber records and details with respect to name, address and other information regarding the hardware being utilized by the subscriber, channels or bouquets of channels subscribed by the subscriber, price of such channels or bouquets of channels as defined in the system, the activation or deactivation dates and time for any channel or bouquets of channels, a log of all actions performed on a subscriber’s record, invoices raised on each subscriber and the amounts paid or discount allowed to the subscriber for each billing period;

  • Environmental Management System means an environmental management system or plan of management to address all environmental risks and to ensure compliance with all Environmental Laws and licences;

  • Project Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.2 of Exhibit B to the ITP.

  • Earned value management system means an earned value management system that complies with the earned value management system guidelines in the ANSI/EIA-748.

  • Change Management means the add-on module to the Programs that enables engineers to define network changes through one or more configuration templates. Those network changes can be applied to multiple devices and executed/rolled back automatically. The Change Management module enables engineers to verify the impact of the changes across the network to help ensure a safer change process.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Municipal Separate Storm Sewer System Management Program means a management program covering the duration of a state permit for a municipal separate storm sewer system that includes a comprehensive planning process that involves public participation and intergovernmental coordination, to reduce the discharge of pollutants to the maximum extent practicable, to protect water quality, and to satisfy the appropriate water quality requirements of the CWA and regulations, and this article and its attendant regulations, using management practices, control techniques, and system, design, and engineering methods, and such other provisions that are appropriate.

  • Wastewater treatment system means any equipment, plants,

  • Virginia Stormwater Management Program or “VSMP” means a program approved by the State Board after September 13, 2011, that has been established by a locality to manage the quality and quantity of runoff resulting from land-disturbing activities and shall include such items as local ordinances, rules, permit requirements, annual standards and specifications, policies and guidelines, technical materials, and requirements for plan review, inspection, enforcement, where authorized in this article, and evaluation consistent with the requirements of this article and associated regulations.

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Nutrient management plan means a plan developed or approved by the Department of Conservation and Recreation that requires proper storage, treatment and management of poultry waste, including dry litter, and limits accumulation of excess nutrients in soils and leaching or discharge of nutrients into state waters.

  • Project Management Report means each report prepared in accordance with Section 4.02 of this Agreement;

  • Case management services means planned referral, linkage, monitoring and support, and advocacy provided in partnership with a consumer to assist that consumer with self sufficiency and community tenure and take place in the individual’s home, in the community, or in the facility, in accordance with a service plan developed with and approved by the consumer and qualified staff.

  • Displacement system means a device by which the seat or one of its parts can be displaced and/or rotated, without a fixed intermediate position, to permit easy access of occupants to the space behind the seat concerned;

  • Quality Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.3 of Exhibit B to the ITP.

  • Automated data acquisition and handling system or "DAHS" means that component of the continuous emission monitoring system, or other emissions monitoring system approved for use under section 11 of this rule, designed to interpret and convert individual output signals from pollutant concentration monitors, flow monitors, diluent gas monitors, and other component parts of the monitoring system to produce a continuous record of the measured parameters in the measurement units required by section 11 of this rule.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • PJM Management means the officers, executives, supervisors and employee managers of PJM.