Examples of Remote Advice in a sentence
For the purposes of carrying out Remote Advice, an Office must be a building which is suitable to cater for the needs of your personnel, enabling you to satisfy all relevant Health and Safety and equality legislation, the Quality Standards and Service Standards of this Contract and to protect Client confidentiality and comply with the requirements of Good Industry Practice.
From the Service Commencement Date, you must be able to provide Remote Advice via web-cam, telephone, email, post, and upon prior notification, through any other alternative method that we may introduce.
Where we provide written approval for you to carry out Remote Advice from locations other than your Office(s), we reserve the right to revoke such approval with immediate effect where we have concerns in relation to your compliance any term of this Contract or any condition imposed as a condition of us granting approval for remote working etc.
We may during the Contract Period permit you to carry out Remote Advice from alternative locations other than your Office(s) in exceptional circumstances if you can demonstrate to our satisfaction that you can continue to comply with Paragraph 4.28 and Annex 4 (IT Requirements, the CMS and Business Continuity) as well as any additional requirements we may specify to ensure appropriate levels of security are maintained.
The fact that the Client was receiving Remote Advice shall not meet the criterion in Paragraph 3.24(c) regarding assessment of means.
Remote Advice will include the supply and performance of all activities and services that form part of an end to end legal advice service, including the services set out in this Specification.
Telephone numbers provided to Clients to access Remote Advice via telephone must not be Premium Rate Numbers.
Remote Advice will include the supply and performance of all activities and services that form part of an end to end, non face-to-face legal advice service, including the services set out in this Specification.
Remote Advice skills (e.g. building rapport and empathy with Clients when communicating remotely, listening and responding, beginning and ending communication and structuring an interview.
Where a Client asks to receive Remote Advice and there has been no face to face contact with the Client you must assess the Client’s eligibility to receive services under this Contract including means eligibility in accordance with Section 3 of the General Specification.