Service Impact definition

Service Impact of an Incident is derived from “Service Criticality”, which measures the impact of degradation, interruption or unavailability of the Services on the Local Government’s operations and/or business processes. The Local Government has disclosed to the Supplier, and the Supplier has acknowledged, that the operation of the Solution in accordance with the Specifications is Business Critical meaning.
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Service Impact. Justification: Date Raised: Author: Client Approval: Name: Date: Appendix 1 to Change Control Note Template: Statement of Work Template
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Examples of Service Impact in a sentence

  • Service Impact Report (“SIR”) The severity level assigned to an Incident based on the Incident classifications defined in section 5.5 below.

  • The “Priority” of an Incident is calculated by evaluating the Service Impact (see Section 5.1) and Urgency of the Incident (see Section 5.2).

  • If no response is being given after 5 business days of the issue being resolved by the WorkWide team, the call will be automatically closed S1 Critical Service Impact Issue critically affects the primary business service, major application, or mission critical system.

  • Service Impact Report (“SIR”) The severity level assigned to an Incident based on the Incident classifications defined in section 3.5 below.

  • A Service Impact Request (SIR) shall be submitted for approval of any change that presents a potential service impact and may place a network element in a high-risk condition.

  • EXHIBIT A TO SCHEDULE 3.5 PRIORITY LEVELS 1 (Critical) Service Impact – defined as a problem that causes complete loss of service or compromise integrity of the client.

  • In the performance of the Support Services, Lookout will apply the following Severity ratings: S1 – Critical Service Impact • Service is down • A total loss of service experienced by end users and/or internal operations.

  • Planned outages for scheduled maintenance for LMR System will be addressed pursuant to Exhibit A (LA-RICS Radio Use Protocols), in particular, Section 2 (Service Impact Outage Notifications).

  • Severity 1 Critical Service Impact Issue critically affects the primary application purpose and is inaccessible by the majority of users.

  • Scheduled Down Time *** Scheduled Maintenance *** Service Impact Report (“SIR”) The severity level assigned to an Incident based on the Incident classifications defined in section 4.1.3 below.

Related to Service Impact

  • System Impact Study means an assessment by the Transmission Provider of (i) the adequacy of the Transmission System to accommodate a Completed Application, an Interconnection Request or an Upgrade Request, (ii) whether any additional costs may be incurred in order to provide such transmission service or to accommodate an Interconnection Request, and (iii) with respect to an Interconnection Request, an estimated date that an Interconnection Customer’s Customer Facility can be interconnected with the Transmission System and an estimate of the Interconnection Customer’s cost responsibility for the interconnection; and (iv) with respect to an Upgrade Request, the estimated cost of the requested system upgrades or expansion, or of the cost of the system upgrades or expansion, necessary to provide the requested incremental rights. “System Protection Facilities” shall refer to the equipment required to protect (i) the Transmission System, other delivery systems and/or other generating systems connected to the Transmission System from faults or other electrical disturbance occurring at or on the Customer Facility, and (ii) the Customer Facility from faults or other electrical system disturbance occurring on the Transmission System or on other delivery systems and/or other generating systems to which the Transmission System is directly or indirectly connected. System Protection Facilities shall include such protective and regulating devices as are identified in the Applicable Technical Requirements and Standards or that are required by Applicable Laws and Regulations or other Applicable Standards, or as are otherwise necessary to protect personnel and equipment and to minimize deleterious effects to the Transmission System arising from the Customer Facility.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property.

  • Service Data means a subset of Confidential Information comprised of electronic data, text, messages, communications or other materials submitted to and stored within a Service by You, Agents and End-Users in connection with Your use of such Service, which may include, without limitation, Personal Data (but shall not include the Personal Data of Your Agents in the context of Account Information as described in the Privacy Policy).

  • Service Plan means the Operating Plan and Budget appended as Schedules A and D2a of Schedule D;

  • Adverse impact on visibility means visibility impairment which interferes with the management, protection, preservation or enjoyment of the visitor's visual experience of the Federal Class I area. This determination must be made on a case-by-case basis taking into account the geographic extent, intensity, duration, frequency and time of visibility impairment, and how these factors correlate with (1) times of visitor use of the Federal Class I area, and (2) the frequency and timing of natural conditions that reduce visibility.