SME Customers definition
Examples of SME Customers in a sentence
During the Transition Period, Seller shall provide, or cause to be provided, services necessary for the migration of SME Customers to network facilities owned or provisioned by Buyer, as, and in the manner, more particularly described in Confidential Information Redacted and Filed Separately with the Commission.
Beginning on the Effective Date and continuing through the end of the Transition Period, Seller shall provide, or cause to be provided, any additional transition services as Seller and Buyer mutually may agree are necessary to provide services to SME Customers ("Additional Services"), such Additional Services to be provided on a time and materials basis.
Buyer shall assume responsibility for billing and collection from all SME Customers immediately upon the Closing Date.
Seller hereby grants Buyer a non-exclusive, non-transferable, royalty-free license (with no right to grant sublicenses) to use, in connection with providing Services to SME Customers during the Transition Period, the following unregistered trademarks: "Data Advantage," "DTTS," "IAS," and "FBDT" (collectively, the "Trademarks").
When Buyer determines that all SME Customers on a specific DS-3 circuit have been migrated, Buyer will instruct Seller to release the DS-3 facility.
EXHIBIT 2.1 NETWORK MANAGEMENT SERVICES 1.0 Basic Obligation Subject to Section 2.11 of this Agreement, all Network Management Services shall be performed with a quality of service standard that is consistent in all material respects with the Network Management Services provided by Seller to its SME Customers immediately prior to the date of this Agreement (the "Network Management QoSS").
Subject to Section 2.11 of this Agreement, all IT and Billing Services shall be performed with a quality of service standard that is consistent in all material respects with the IT and Billing Services provided by Seller to its SME Customers immediately prior to the Effective Date (the "IT and Billing QoSS").
During the Transition Period, Seller shall provide, or cause to be provided, those customer support services necessary to provide Services to SME Customers, as, and in the manner, more particularly described in Exhibit 2.2 (the "Customer Support Services"), subject to any service levels, termination of service or rights, conditions or policies applicable to Buyer and Seller as set forth in this Agreement.
Any SME customer-affecting Method of Procedure ("MOP"), maintenance or repair with respect to Seller's network facilities must be completed between the hours of 10:00 p.m. and 6:00 a.m., Pacific time (hereinafter, the "Maintenance Window") or otherwise during hours approved by Buyer for those activities which could impact SME Customers.
Seller will provide customer billing services to existing and new SME Customers located in the Market, including product pricing updates, record collection and processing, and Seller shall correct any unguided usage and re-post, perform, call rating, conduct billing file production, perform printing, mailing and ▇▇▇▇ remittance functions, in each case, in accordance with the IT and Billing QoSS.