Speed of answer definition

Speed of answer means the amount of time it takes for a call to be connected to either a live agent or an automated system that is ready to assist the customer and is measured beginning from the point when the call is first queued to be connected.
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Speed of answer means the following:
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Speed of answer. (SOA) means the on-line wait time in seconds that the member/provider waits from the moment the call is connected in the Contractor’s phone switch until the call is picked up by a Contractor representative or Interactive Voice Response System (IVR). If the Contractor has IVR capabilities, callers must be given the choice of completing their call by IVR or by Contractor representative.
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Examples of Speed of answer in a sentence

  • Other forms of TRS are not subject to this requirement.(2) Speed of answer.

  • TRS shall be capable of com- municating with ASCII and Baudot for- mat, at any speed generally in use.(2) Speed of answer.

  • TRS s ha ll be c a p a ble of co m - m un ic a t i n g wi t h A SCII an d B au do t fo r - m a t , a t any speed ge n e ra ll y i n u se.(2) Speed of answer.

  • TRS shall be capable of communicating with ASCII and Baudot format, at any speed generally in use.(2) Speed of answer.

  • Performance Measures -- Strategic Objective 3.3 3.3a: Achieve the target speed in answering National 800 Number calls Data definition: Speed of answer is calculated by dividing the wait time of all calls by the number of all calls answered in the fiscal year.

  • Duration 0.94 2.80 9.41% length of answer − Speaking rate +0.39 0.64 6.72% Speed of answer − Speaker traits +0.07 0.00 6.05% how relaxed they were Lexical +1.53 +1.00 5.16% Look for context around the words Laughter +1.04 +0.40 1.79% if they laugh its false − Clarity +2.52 +9.71∗ 1.35% People usually give more and clearer details...

  • Speed of answer identifies the number of seconds required to answer a call.


More Definitions of Speed of answer

Speed of answer means, with respect to a Help Desk call, the time between (i) the Automatic Call Distributor's receipt of the call, and (ii) the time the call is answered by a live call agent responsible for MSDW Problem resolution management.
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Speed of answer means the amount of time before a call is answered once that call is queued 621 upon completion of the introductory voicemail message(s) or Customer bypassing the 622 message(s).
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Speed of answer means – Time it takes for a call taker to speak directly to the caller All of the above information will be readily available to the Contractor from the CSMS system.
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Speed of answer means the amount of time before a call is answered once that call is queued
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Related to Speed of answer

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