Examples of Supported Items in a sentence
Vysiion will not be liable for any problems caused by the execution of third-party administration rights against any Supported Items.
Where Vysiion becomes aware of a fault with Supported Items, the Customer will be alerted as soon as Vysiion’s Service Desk becomes aware of the fault and an incident ticket has been raised by Vysiion.
Where Support and Maintenance Services are requested by the Customer outside of the above business hours, additional charges may apply.A1.4 In the event that RM is unable to repair or remedy any Supported Items which have failed or malfunctioned, RM shall expediently replace such Supported Items with the equivalent or better equipment or parts as quickly as practicable in the circumstances in order to minimise downtime to the Equipment.A2.
Preventive maintenance (“Preventive Maintenance”) shall only be required for Supported Items and shall consist of all maintenance service, other than Excluded Services as defined in paragraph 2.7, performed by IWS representatives, independent of any System failure, for the purpose of maintaining the System in good working order, including, without limitation, the maintenance services described in subsections 2.4.1 and 2.4.2 below.
If the Supported Items are supplied with remote support from a third party supplier e.g. Cloud Telephony or Microsoft 365 services, the Company will use all reasonable endeavours to work within their terms and conditions.
The SAC process measures the flow of information and subsequent On Boarding activities that the Service Desk completes to ensure the provided Flex Manage Service meets its functionality and quality requirements, and that Vysiion is ready to operate the Flex Manage Service for each Supported Item.Third Party Administration RightsVysiion will provide access rights to Supported Items for the Customer or any Customer nominated third party, if explicitly authorised by the Customer in writing.
The Customer must when contacting the service desk provide, where available, details of the following: contact information, details of Supported Items, a full description of the Service Need including software being used and any error messages, serial number or make and model of the Supported Item.
You warrant that the Specified Location is the only location from which the Supported Items will be used by you and/or your End Users and that you will not relocate any Supported Items from the Specified Location, without our prior written approval.
Unless agreed otherwise by Genesys in writing, Non- Supported Items are outside the scope of Genesys’ obligation under the Agreement (including this Support Guide), and Genesys shall have no liability in respect thereof.
For purposes of this Agreement, “System Failure” shall mean any malfunction in the Supported Items that prevents or materially interferes with, any or all aspects of the System’s intended functions.