Standard Terms of Supply means the standard terms and conditions for Call-off Contracts set out in Schedule 5.
Quality Agreement has the meaning set forth in Section 9.6.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Addenda/Addendum means supplemental additions, deletions, and modifications to the provisions of the RFP after the release date of the RFP.
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Specific Terms in relation to a Loan means the specific terms applicable to that Loan as set out in the document entitled ‘Specific Terms’ related to that Loan;
Addendum/Addenda means a change, or addition, or correction significant enough to be formally made to this RFP. Addenda are posted on the City websites.