Ticket definition
Examples of Ticket in a sentence
MTTR applies only in those cases in which the Customer informs Verizon of an E-LAN EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing.
Once Verizon confirms that the DDR on the Core Network for a specific Customer E-LAN EVC connection does not comply with this Service Level Standard, Verizon will have thirty (30) calendar days opening of the Trouble Ticket to address the Service Issue and close the applicable Trouble Ticket before Customer may be eligible for SLA credits.
Customer’s measurement of RTD prior to opening a Trouble Ticket may be considered by Verizon in determining the need to repair the Service.
Once Verizon confirms that the RTD Service Level Standard is not being met, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to repair the Service to meet the RTD Service Level Standard and close the applicable Trouble Ticket, and in such an event, Customer will not be eligible for a credit.
RTD is determined by measuring transit delay in milliseconds across the Verizon Core Network and averaging the results over a thirty (30) day period from when the Trouble Ticket was opened.