Common use of TECHNICAL SUPPORT Clause in Contracts

TECHNICAL SUPPORT. 5.1. Untuk tujuan pesanan, dukungan teknis terdiri dari layanan dukungan teknis tahunan Oracle yang mungkin telah Anda pesan dari Oracle atau reseller resmi untuk Program tersebut. Jika dipesan, dukungan teknis tahunan (termasuk tahun pertama dan tahun-tahun berikutnya) diberikan berdasarkan kebijakan dukungan teknis Oracle yang berlaku pada saat layanan dukungan teknis tersebut diberikan. Anda setuju untuk bekerja sama dengan Oracle dan memberikan akses, sumber daya, materiil, personel, informasi, dan persetujuan yang mungkin diperlukan oleh Oracle untuk memberikan layanan dukungan teknis tersebut. Kebijakan dukungan teknis tersebut disertakan dalam Skedul P ini dan dapat diubah sesuai dengan kebijaksanaan Oracle; namun, perubahan kebijakan Oracle tidak akan menyebabkan pengurangan materi di tingkat layanan dukungan teknis yang diberikan untuk Program yang didukung selama periode saat biaya untuk dukungan teknis telah dibayar. Anda harus meninjau kebijakan tersebut sebelum melakukan pesanan untuk layanan dukungan teknis yang berlaku. Anda dapat mengakses versi terkini kebijakan dukungan teknis tersebut di xxxx://xxxxxx.xxx/xxxxxxxxx. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/xxxxxxxxx.

TECHNICAL SUPPORT. 5.1. Untuk tujuan pesanan, dukungan teknis terdiri 5.1 For purposes of an order, technical support dari layanan dukungan teknis tahunan Oracle consists of Oracle’s annual technical support yang mungkin telah Anda pesan dari Oracle services You may have ordered from Oracle atau reseller resmi untuk Program tersebut. or an authorized reseller for the Programs. If Jika dipesan, dukungan teknis tahunan ordered, annual technical support (including (termasuk tahun pertama dan tahun-tahun first year and all subsequent years) is berikutnya) diberikan berdasarkan kebijakan provided under Oracle’s technical support dukungan teknis Oracle yang berlaku pada policies in effect at the time the technical saat layanan dukungan teknis tersebut support services are provided. You agree to diberikan. Anda setuju untuk bekerja sama cooperate with Oracle and provide the dengan Oracle dan memberikan akses, access, resources, materials, personnel, sumber daya, materiil, personel, informasi, information and consents that Oracle may dan persetujuan yang mungkin diperlukan require in order to perform the technical oleh Oracle untuk memberikan layanan support services. The technical support dukungan teknis tersebut. Kebijakan policies are incorporated in this Schedule P dukungan teknis tersebut disertakan dalam and are subject to change at Oracle’s Skedul P ini dan dapat diubah sesuai dengan discretion; however, Oracle policy changes kebijaksanaan Oracle; namun, perubahan will not result in a material reduction in the kebijakan Oracle tidak akan menyebabkan level of technical support services provided for pengurangan materi di tingkat layanan supported Programs during the period for dukungan teknis yang diberikan untuk which fees for technical support have been Program yang didukung selama periode saat paid. You should review the policies prior to biaya untuk dukungan teknis telah dibayar. entering into the order for the applicable Anda harus meninjau kebijakan tersebut technical support services. You may access sebelum melakukan pesanan untuk layanan the current version of the technical support dukungan teknis yang berlaku. Anda dapat policies at xxxx://xxxxxx.xxx/xxxxxxxxx. mengakses versi terkini kebijakan dukungan teknis tersebut di xxxx://xxxxxx.xxx/xxxxxxxxx. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/xxxxxxxxx.

TECHNICAL SUPPORT. 5.1. Untuk tujuan pesanan, dukungan teknis terdiri dari 5.1 For purposes of an order, technical support layanan dukungan teknis tahunan Oracle yang consists of Oracle’s annual technical support mungkin telah Anda pesan dari Oracle atau reseller services You may have ordered from Oracle or an resmi untuk Program tersebut. Jika dipesan, authorized reseller for the Programs. If ordered, dukungan teknis tahunan (termasuk tahun pertama annual technical support (including first year and all dan tahun-tahun berikutnya) diberikan subsequent years) is provided under Oracle’s berdasarkan kebijakan dukungan teknis Oracle technical support policies in effect at the time the yang berlaku pada saat layanan dukungan teknis technical support services are provided. You agree tersebut diberikan. Anda setuju untuk bekerja to cooperate with Oracle and provide the access, sama dengan Oracle dan memberikan akses, resources, materials, personnel, information and sumber daya, materiil, personel, informasi, dan consents that Oracle may require in order to persetujuan yang mungkin diperlukan oleh Oracle perform the technical support services. The untuk memberikan layanan dukungan teknis technical support policies are incorporated in this tersebut. Kebijakan dukungan teknis tersebut Schedule P and are subject to change at Oracle’s disertakan dalam Skedul P ini dan dapat diubah discretion; however, Oracle policy changes will not sesuai dengan kebijaksanaan Oracle; namun, result in a material reduction in the level of technical perubahan kebijakan Oracle tidak akan support services provided for supported Programs menyebabkan pengurangan materi di tingkat during the period for which fees for technical layanan dukungan teknis yang diberikan untuk support have been paid. You should review the Program yang didukung selama periode saat biaya policies prior to entering into the order for the untuk dukungan teknis telah dibayar. Anda harus applicable technical support services. You may meninjau kebijakan tersebut sebelum melakukan access the current version of the technical support pesanan untuk layanan dukungan teknis yang policies at xxxx://xxxxxx.xxx/xxxxxxxxx. berlaku. Anda dapat mengakses versi terkini kebijakan dukungan teknis tersebut di xxxx://xxxxxx.xxx/xxxxxxxxx. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/xxxxxxxxx.

TECHNICAL SUPPORT. 5.1. Untuk tujuan pesanandari pemesanan, dukungan teknis terdiri dari layanan dukungan teknis tahunan Oracle yang mungkin telah Anda pesan dari Oracle atau reseller penyalur resmi untuk Program tersebut. Jika dipesan, dukungan teknis tahunan (termasuk tahun pertama dan tahun-tahun berikutnya) diberikan berdasarkan kebijakan dukungan teknis Oracle yang berlaku pada saat layanan dukungan teknis tersebut diberikan. Anda setuju untuk bekerja sama dengan Oracle dan memberikan akses, sumber daya, materiilmateri, personel, informasi, dan persetujuan yang mungkin diperlukan oleh Oracle untuk memberikan layanan dukungan teknis tersebut. Kebijakan dukungan teknis tersebut disertakan dalam Skedul P ini dan dapat diubah sesuai dengan kebijaksanaan diskresi Oracle; namunakan tetapi, perubahan kebijakan Oracle tidak akan menyebabkan menghasilkan pengurangan materi di tingkat layanan dukungan teknis yang diberikan untuk Program yang didukung selama periode saat biaya untuk dukungan teknis telah dibayar. Anda harus meninjau ulang kebijakan tersebut sebelum melakukan pesanan pemesanan untuk layanan dukungan teknis yang berlaku. Anda dapat mengakses versi terkini kebijakan dukungan teknis tersebut di xxxx://xxxxxx.xxx/xxxxxxxxx. 5.1 For purposes of an order, technical support consists of Oracle’s annual technical support services You may have ordered from Oracle or an authorized reseller for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the technical support services are provided. You agree to cooperate with Oracle and provide the access, resources, materials, personnel, information and consents that Oracle may require in order to perform the technical support services. The technical support policies are incorporated in this Schedule P and are subject to change at Oracle’s discretion; however, Oracle policy changes will not result in a material reduction in the level of technical support services provided for supported Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the order for the applicable technical support services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/xxxxxxxxx. 5.2.